OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.As a Director, you will act as a trusted advisor, subject-matter expert and escalation point for the Service Desk and staff through building and maintaining relationships, strategic planning and resolution of issues. You will develop and lead strategies to centralize and standardize Service Desks and improve end user satisfaction. Support innovation by proactively identifying new opportunities and striving for improvements, while exercising organization-wide strategic thinking. You will plan budgets and roadmaps with Service Desk strategic partners and Information Technologydepartments establishing effective working relationships to overcome barriers impacting performance and outcomes.Assists in the integration and implementation of multiple mission-critical organization information technology processes and strategies.ResponsibilitiesFunctional Area Responsibilities include but are not limited to:● Directs, defines and monitors service levels and drives continuous improvement of the overall performance in the delivery of support. Cultivate a positive care group that supports our mission and values.● Partners closely with IT Leadership; focuses on efficiency and transparency and continues to enhance service desk and operational experiences between teams.● Develops and manages the operational budget with analytics to manage vendors, control costs and meet the system financial goals; accountable for accurate financial forecasting and budget management.● Manages multiple people and vendors to effectively execute plans and implement change, reflecting agility.● You will work with cross-functional teams to understand the upcoming implementations and ensure appropriate support processes are defined and documented in knowledge articles for IT and self-service.● Supervises staff including conducting performance evaluations, coordinating training, hiring, discipline and termination procedures.This role will have progressive experience in management with staff, vendors and budget responsibilities. You will have exceptional leadership ability. You will have robust organizational, written and verbal communication skills to communicate complex concepts to executives and working level audiences. Excellent problem solving skills are necessary to resolve issues quickly and drive service delivery with the right processes, communication channels and metrics in place to measure and ensure success. You will have a proven track record of leading teams to success and havedemonstrated experience with complex multi-stakeholder decision-making.The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.Qualifications
Master’s degree in related technical/business areas or equivalent work experience
10 years of relevant technical and business experience required
8 years Information Technology Leadership experience required
Leadership experience in managing cross-functional teams and influencing senior level management and key stakeholders required
Demonstrated ability to launch and deliver IT projects on time and within budget required
Required Licensure and Certifications ITIL Foundation
Pay Range$62.51 - $90.64 /hourWe are an equal opportunity/affirmative action employer.