Vacancy caducado!
Since 1966 Good Sam has delivered big savings and dependable services for millions of RVers. Today, as the world's largest organization of RV owners, the Good Sam Club's over 1.8 million members enjoy Good Sam Park savings as well as countless discounts and other perks. Our goal is to ensure RVers enjoy their time on the road and focus on the fun!Good Sam has you covered with Roadside Assistance, extended warranty plans, RV and auto insurance, life and health insurance and travel assistance programs. There's a lot to offer our members, but the fun doesn't stop there. We offer a lot to our associates too! Given the expansive range of skill-sets needed to manage a business like ours, there's an opportunity waiting for many. Come and see what else Good Sam has to offer.The Roadside Assistance (RA) Coordinator role is focused on completing the daily functions required for RA Member Relations Department to facilitate all processing, claims, and administrative functions, and customer resolution by completing the list of job duties provided below.Essential Job Functions:Research, review and approve RA Member reimbursement claims following program guidelines and established procedures
Communicate with other RA Department Team members, Departments, Customer Service and Dispatch provider as needed to resolve dispatch related RA member issues
Interact with Customer Service Representatives to resolve issues regarding member claims, issues and concerns via Help Desk phone
Observe, analyze, report and communicate to RA Program Supervisor claims issues and trends
Assist with monitoring of the Call Center and Dispatch Provider representatives to ensure quality and customer satisfaction
Support RA Program Supervisor with daily customer service needs related to RA, customer satisfaction, and claims resolution
Facilitate RA Cancellation Program list processing to include data compiling, form letter generation, mail merge, copying and archiving, customer look-up, etc.
Participate in Customer Service and Dispatch Quality Assurance monitoring
Attend and assist with coordination of RA shows, rallies and events; as well as attend and participate in industry events as needed
Review, resolve and report on issues received from member satisfaction surveys to ensure quality assurance
Other projects as assigned
Essential Job Skills:Minimum of two years customer service experience, and RV roadside assistance programs experience would be helpful but is not required.
Strong organization, written and verbal communication skills able to present information to customers, partners, and to industry in small to large groups.
Strong Microsoft Office working knowledge including Word, Excel, PowerPoint, and Outlook required.
Must demonstrate ability to manage multiple tasks in an organized manner.
This role can be either Full time or Part time and/or work remotly.Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.Equal Opportunity Employer Minority/Female/Disability/Veteran
Vacancy caducado!