Requisition: 2024-145269Patient Care Specialist
Job LocationsUS-CO-ENGLEWOODID
2024-145269Line of Business
AmeritaPosition Type
Full-TimePay Min
USD $17.50/Hr.Pay Max
USD $26.25/Hr.
Our CompanyAmerita
OverviewCome join our closed-door specialty infusion pharmacy! Amerita is a leading
provider of Specialty Infusion services focused on providing complex
pharmaceutical products and clinical services to patients outside of the
hospital. As one of the most respected Specialty Infusion providers in
America, we service thousands of patients nationwide through our growing
network of branches and healthcare professionals.The Patient Care Specialist will serve as the Voice of Amerita and will be the
primary contact for our patients, pharmacies, and medical professionals
utilizing Amerita's services. The specialist will field inbound and outbound
requests such as: calls to onboard new patients, schedule refill orders,
completing patient assessments, and addressing financial concerns.
WORK SCHEDULE: Mon - Fri - 11:30AM to 8:00PM / LOCATION: CENTENNIAL CO
Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity
Insurance
401(k) Retirement Plan with Employer Match
Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & HolidaysResponsibilitiesPractices first call resolution to help health care providers and patients
with their pharmacy needs, answering questions and requests
Phone support- Communicates with patients and physician office staff to
resolve issues, coordinate medication deliveries, collect co-payments,
answer questions, triage calls to appropriate departments as needed
Inbound calls should be handled using first call resolution customer service
practices
Obtains supply inventories from patients/clients and communicates
information obtained to the Pharmacist as required and documents all
communication in patient progress notes on the pharmacy computer system
Notifies patients/caregivers regarding coverage and payment
responsibilities. Collects co-pay balances or out of pocket balances
Participates in management, departmental, and intra-departmental
meetings, and quality improvement activities
Performs activities related to the practice of pharmacy in accordance with
state and federal laws and REMS programsQualificationsHigh School Diploma or GED
Associate or Bachelor's degree, Licensed/registered pharmacy technician
or as required by state law, Previous experience in Pharmacy, Nationally
Certified Pharmacy Technician desired
Registration with Board of Pharmacy as required by state law, Certified
Pharmacy Technician (PTCB), Advanced Certified Pharmacy Technician preferred
2+years pharmacy experience
3+years pharmacy experience preferred
Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology
including sig codes, and Roman numerals, brand/generic names of
medication, basic math and analytical skills, Intermediate
typing/keyboarding s
Specialty pharmacy operations, leadership skills desired
Independent worker, good interpersonal skills, excellent verbal and
written communications skills, ability to work independently, work
efficiently to meet deadlines and be flexible, detail-oriented, great
time-management skills.About our Line of BusinessAmerita is a specialty infusion company focused on providing complex
pharmaceutical products and clinical services to patients outside of the
hospital. Committed to excellent service, our vision is to combine the
administrative efficiencies of a large organization with the flexibility,
responsiveness and entrepreneurial spirit of a local provider. For more
information about Amerita, please visit www.ameritaiv.com. Follow us on
TwitterandLinkedIn.Salary RangeUSD $17.50 - $26 25 / Hour