116 Inverness DrSte 280,Englewood,Colorado,80112,United States of AmericaThe Admissions Operations Manager is responsible for ensuring the
performance, productivity and efficiency of his/her team. The manager will
have 2-3 direct reports (Supervisors) who each oversee 8-12 teammates.
They will be expected to provide excellent customer service to internal and
external customers/partners and support the needs and goals within the
organization to ensure a high-quality standard of service. This role will
require extensive engagement with RODs/DVPs to develop and execute new and
creative strategies that drive Village wide metrics around growth. The
Operations Manager will also be expected to develop and implement new
processes and strategies that will improve the efficiency and profitability of
departmental and organizational operations.
Essential Duties & Responsibilities
Responsible for successfully maintaining overall performance metrics including
but not limited to: Service Level Agreements, Cycle Time, placement
rates and other KPIs. TM adherence to process and service levels are key
contributors to ensuring placement and generating $31M/TM in revenue each
year ($620M per Manager)
Responsible for the coaching, development and successful growth of the
Supervisors that report to them, responsible for the overall operations of
placement requests within their area of responsibility
Manage and increase the effectiveness and efficiency of the Guest Services
team through improvements to each function as well as coordination and
communication between support and business functions (ROPs, IMT, Field
operators)
Improve the operational systems, processes and policies in alignment with
the organization's mission specifically, support better management
reporting, information flow and management, streamline business
processesand continually review organizational structure to ensure timely and
efficient results
Cultivate and maintain effective partnerships with ROD/DVP levels; able to
identify and effectively present any areas of opportunity or excellence to key
stakeholders in order to achieve growth goals and drive continuous improvement
Project manage key initiatives and deliverables for the broader DGS team;
including research, developing processes, ensuring agreement, training
and communication across lanes
Other duties and responsibilities as assigned
Education & Experience
Bachelor's degree required
2-4 yrs. experience managing a team in a fast-paced and dynamic atmosphere;
customer facing roles
Analytical Skills: Computer proficiency with strong skills in Microsoft
Office including Word, PowerPoint, Excel and Outlook
Communication Skills: Strong written and verbal communication skills
required. Ability to develop and deliver analysis and updates to RODs/DVPs
and internal business partners across mediums including in person meetings,
email, phone and WebEx.
High energy and ability to work in a very fast-paced, team-oriented
environment
Strong customer service, troubleshooting and problem-solving skills
Personal values in line with DaVita's values of Service Excellence,
Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
Motivated self-starter; able to take on project with limited guidance and
deliver resultsHere is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that
really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help
you reach your potential.
Performance-based rewards based on stellar individual and team
contributions.
A comprehensive benefits package designed to enhance your health, your
financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic
kidney failure across the nation.
#LI-RH1At DaVita, we strive to be a community first and a company second. We want
all teammates to experience DaVita as "a place where I belong." Our goal
is to embed belonging into everything we do in our Village, so that it
becomes part of who we are. We are proud to be an equal opportunity workplace
and an affirmative action employer. As such, individuals are recruited,
hired, assigned and promoted without regard to race, national origin,
religion, age, color, sex, sexual orientation, gender identity,
disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.Salary/ Wage Range$68,000.00-$115,000.00 / yearCompensation for the role will depend on a number of factors, including a
candidate's qualifications, skills, competencies and experience and may
fall outside of the range shown. DaVita offers a competitive total rewards
package, which includes a 401k match, healthcare coverage and a broad
range of other benefits. Learn more at https://careers.davita.com/benefitsColorado Residents: Please do not respond to any questions in this initial
application that may seek age-identifying information such as age, date of
birth, or dates of school attendance or graduation. You may also redact this
information from any materials you submit during the application process. You
will not be penalized for redacting or removing this information.DaVita is an equal opportunity/affirmative action employer. As such,
DaVita makes hiring decisions solely on the basis of qualifications
and experience, and without regard to race, color, religion, sex,
gender identity, sexual orientation, national origin, disability or
protected veteran status.