Our IT team at Camping World (www.campingworld.com) is in need of an IT Support Engineer I – to help support our growing RV Sales & Service business. The IT Support Engineer I will be responsible for answering, evaluating, and prioritizing incoming phone, email and in-person requests for technical support. The ideal candidate will have experience working with both Windows PC and Apple Mac desktop applications, Microsoft Office Suite, Active Directory, Windows 10/11 and VDI.What You'll Do:
Install, troubleshoot, and monitor desktop hardware, OS and application software
Maintain accurate records of requests in our Service Desk
Manage network users through Active Directory, O365, Azure and Exchange according to corporate policy
Ability to work at a high level of independence, utilizing resources with good judgement and a sense of urgency.
Ability to frequently lift, move and maneuver up to 50 lbs
Demonstrate initiative and ownership of issues related to the team and internal clients
Perform other tasks as assigned
Working hours are from 9:00AM – 5:30PM MST, Monday thru Friday in-office.
This position will be based out of our Englewood, CO office.
What You'll Need to Have for the Role:
Approximately 1+ years of experience in a Help Desk or Technical Support role. (Entry-Level and Recent Grads are also encouraged to Apply)
Previous Customer Service, and Retail Technology related experience is strongly desired
Innate interest and ability in troubleshooting End User Technical Issues
Detail oriented with the ability to manage multiple issues/projects
Strong verbal and written communication skills, with the ability to communicate confidently and effectively to users at all levels of the business (C-Level Executive interaction included)
Pay Range:$26.46-$31.42 HourlyIn addition to competitive pay, we offer Tuition Reimbursement, Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave, and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.