CDECPDIS Salesforce & Cornerstone Administrator Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4424406) Apply CDECPDIS Salesforce & Cornerstone Administrator Salary $88,536.00 - $108,972.00 AnnuallyLocation Denver Metro, COJob TypeFull TimeJob NumberQAA 05425 03.2024DepartmentDepartment of Early ChildhoodOpening Date04/01/2024Closing Date4/12/2024 11:59 PM MountainFLSADetermined by PositionPrimary Physical Work Address710 S. Ash Street, Denver, CO 80246FLSA StatusExempt; position is not eligible for overtime compensation.
Description
Benefits
Questions
Department InformationSTATE OF COLORADO RESIDENCY REQUIRED NOTE: This announcement may be used to fill multiple openings. Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone. The Governor's staff includes offices for budgeting, communications and outreach, legal counsel, legislative liaison, operations, policy and research, and scheduling.Committed to Diversity - We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. If you’re looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion (https://www.youtube.com/watch?v=eAPo-IRsOZU&t=3s) We offer a generous benefits package including: 11 paid holidays per year plus vacation and sick leave Medical, dental, and vision plans State paid life insurance policy Choice of 2 retirement plans (defined benefit or defined contribution) Optional 401(k) and 457 plans State paid short-term disability coverage Additional optional life and disability plans Credit Union membership Training and professional developmentTo learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits.This position will have the opportunity for a hybrid schedule (combination of in-office and remote workplace). Please note - equipment provisioning and certain onboarding tasks will take place in person, in our Denver office, on the first day of employment. The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Colorado's young children, their families and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs.Business Innovation, Technology, and Security (BITS) is responsible for managing the Department’s information technology (IT) applications, technology service providers, including relations with the Governor’s Office of Information Technology (OIT), and vendors. The Division serves as the main point of contact for departmental issues involving technology resources and needs and coordinates activities with the program staff for IT support of Department-wide operations, maintenance, modernization, and implementation of new IT systems. This Division is designed to assist the entire Department with innovating and maintaining the technology that supports the missions in a strategic, interoperable, and secure fashion.The Colorado Department of Early Childhood (CDEC) Enterprise Application Technology team resides within the Office of Business Innovation, Technology, and Security Management. The Division is responsible for setting and executing the strategic direction for CDEC technology systems supported by the Enterprise Application Technology team. The team also manages the Department’s technology projects and resources for the programs in the Divisions of Early Learning Access & Quality (DELAQ), Universal Preschool, Early Childhood Workforce (DECW), Community and Family Support (DCFS), and Early Learning Licensing and Administration (DELLA), and the Division of Finance, Budget & Procurement. In addition, the Division is responsible for overseeing IT infrastructure, applications systems management, IT project management, and IT vendor management, and is focused on identifying, delivering, and maintaining IT solutions that empower the mission of the CDEC.Description of JobThis position acts as the user application and operational subject matter expert and lead for the functional and operational elements of CDEC's Professional Development Information System (PDIS) Salesforce and Cornerstone technology systems. The position works independently in the day-to-day operations of the PDIS technology system to ensure the technology system is supported and operational. In addition, this position manages the overall health of the application, including monitoring the state of the technology system and its alignment with the Office of Information Technology (OIT), Salesforce, Cornerstone industry, and team-defined best practices. The position performs process analysis for technology processes, including documenting, recommending, and making process and configuration changes to one or more operating functions. Tasks assigned to this position require an in-depth and broader understanding of customer relationship management, defect resolution, and work management. This position leads the analysis, operation, configuration, testing, and maintenance of the PDIS technology system and related components to ensure optimal performance. In addition, the position consults with the stakeholders to identify, define, and document business needs and objectives, current operational procedures, issues, and pain points, as well as input and output requirements.What you’ll be doing:
Maintain application security model, including configuration for user access and security settings according to the Office of Information Technology (OIT) Colorado Information Security Policies (CISPs) and team norms.
Implement and maintain operation configuration changes including validations and process automation to ensure data quality and integrity.
Ensure quality data by defining, testing, and performing data loads.
Manage user and software licenses, including user setup/deactivation and license use.
Coordinate with the product owner, application support vendor, and OIT to support system releases.
Reviews user system problems, identifies source of problems, develops, proposes, implements, and manages to completion solutions or coordinate with the vendor application support team, and OIT to implement solutions, coordinating with policy leads at the Colorado Departments of Early Childhood and end users on the impact and resolution to provide support for the request.
Identifies recurring user problems, advises product owner, PDIS Help Desk staff, and other stakeholders of issues, and develops and implements solutions to eliminate problems and addresses user needs.
Monitoring and updating knowledge article content.
Design, develop, and implement standard and ad hoc reports to support organization data needs.
Design, develop, implement, coordinate with the product owner, and track to completion assigned application configurations changes.
Assessing and advising on the ongoing training needs of users, supporting system adoption and work towards goals and federal compliance requirements.
Coordinate with product owner to enforce business processes for training and training approval through use of the Professional Development Information System, which may include designation of which internal users have authority to grant approvals and the workflows different approvals go through before being finalized.
Maintain application security model, including configuration for user access and security settings according to the Office of Information Technology (OIT) Colorado Information Security Policies (CISPs) and team norms.
Implement and maintain operation configuration changes including validations and process automation to ensure data quality and integrity.
Ensure quality data by defining, testing, and performing data loads.
Manage user and software licenses, including user setup/deactivation and license use.
Coordinate with the product owner, application support vendor, and OIT to support software and application system releases.
Reviews user system problems, identifies source of problems, develops, proposes, implements, and manages to completion solutions or coordinates with the vendor application support team, and OIT to implement solutions, coordinating with policy leads at the Colorado Departments of Early Childhood and end users on the impact and resolution to provide support for the request.
Identifies recurring user problems with access to learning objects, curricula and events, advises product owner, DCFS Help Desk staff, and other stakeholders of issues, and develops and implements solutions to eliminate problems and addresses user needs.
Monitoring and updating knowledge article content.
Design, develop, and implement standard and ad hoc reports to support organization data needs.
Coordinates with the Training and Instructional Design Unit to manage and maintain learning objects.
Design, develop, implement, coordinate with the product owner, and track to completion assigned application configurations changes.
Coordinate with the product owner to oversee the ongoing operations, defect resolution, and enhancement work performed by product team members.
Develop, document, communicate, implement, and coordinate technology-related processes with stakeholders to monitor security vulnerabilities and technology system health metrics.
Develop, document, communicate, implement, and coordinate Salesforce and Cornerstone application access control processes including ensuring level of application access is appropriate and user login monitoring to align with best practices and improve security, end-user experience, and overall system health.
Support the quality assurance process by overseeing the technology system work performed by the OIT quality assurance testers that support the PDIS data system, contributing to the development of test plans, coordinating and leading test efforts, including internal and external user participation in the test effort, communicating with stakeholders on the progress of the test effort, developing test scripts, and performing testing.
Participate in and/or lead technical planning and work sessions with internal and external stakeholders, technical owners to support operations, defect resolution, and enhancement work.
Support sandbox environment operations by developing and maintaining an environment refresh and data obfuscation plan used by internal staff, OIT staff, vendor staff, and integration partners to conduct environment refresh activities.
Coordinate with the data and information strategy team to assist in defining, documenting, developing, socializing, and implementing secure and streamlined data management processes.
Coordinate the implementation of new features, updates to existing features or configuration, and technology business processes with the product team and stakeholders. In addition to the PDIS Data System, this Salesforce Org hosts the Quality Rating Improvement System (QRIS), The Attendance Tracking System (ATS), and the Licensing Data System.
Identify and recommend improvements to system and processes to support the Department’s mission and goals, adhere to OIT standards, implement technology best practices, and support a quality user experience.
Perform other duties as assigned
Review and recommend new or revised internal operating processes and procedures.
Participate on various committees, training events, special projects, and focus groups, including activities to maintain current knowledge of developments in the relevant profession. Represent CDEC on various standing or ad hoc committees.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsMinimum Qualifications:Option I: ExperienceSeven (7) years experience in:
Minimum three (3) years of Salesforce administrator experience including analysis, design, configuration, testing, and reporting.
Application work lead or project management experience with the software development lifecycle, and systems operations and maintenance.
Technical application operations experience overseeing the work of technology teams both internal and external to the organization.
Option II: Combination of Education and ExperienceGraduation from an accredited college or university with a bachelor's degree in a field of study related to the work assignment AND Three (3) years of current professional experience related to this position. This must include:
Minimum three (3) years of Salesforce administrator experience including analysis, design, configuration, testing, and reporting.
Application work lead or project management experience with the software development lifecycle, and systems operations and maintenance.
Technical application operations experience overseeing the work of technology teams both internal and external to the organization.
Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. “See Resume” statements on the application will not be accepted. In addition, part-time work will be prorated. Substitutions:
Additional related experience may substitute for the education on a year-for-year basis.
Additional appropriate education in a related field may substitute for the experience requirement on a year-for-year basis.
Preferred qualifications:
Salesforce Administrator certification
Cornerstone Administrator experience
Demonstrated career background and experience in supporting Salesforce and/or Cornerstone applications.
Exceptional oral and written communication skills.
Experience developing and coordinating communications associated with change management.
Demonstrated experience overseeing the work of technology teams that support Salesforce and/or Cornerstone applications.
Demonstrated experience with customer/stakeholder relationship management including the ability to relate to and garner feedback from diverse stakeholder groups.
Proficiency in G Suite, including Gmail, Chat, Calendar, Docs, Sheets, Slides, and Forms.
Demonstrated experience with in-depth and broader understanding of technology problem identification, analysis, and resolution
Experience leading projects and implementing new functionalities
Experience utilizing Agile software tools such as Jira
Experience coordinating, developing, and maintaining technology application documentation.
Change management experience implementing new technology application products or features.
Highly Desired Skills:
State experience relevant to this position.
Project Management experience
Able to perform under pressure
Analytical
Collaborative
Comfortable with highly scrutinized public-facing work products
Curious
Emotionally intelligent
Exceptional attention to detail
Flexible
Independent and self-directed
Solution-oriented
DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. CONDITIONS OF EMPLOYMENT
Applicants must pass a thorough background check prior to employment.
Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( [email protected] ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental InformationHow to Apply (https://careers.colorado.gov/how-to-apply) (PLEASE READ CAREFULLY) Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered. Complete Applications must include the following documents:
A complete CDEC Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.
If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.
Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.
Comparative Analysis Process
The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.
Failure to submit properly completed documents by the closing date will result in your application being rejected.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.ADAAA Accommodations: The Colorado Department of Early Childhood is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to the Human Resources Specialist: [email protected] Department does not offer sponsored visas for employment purposes. Technical AssistanceIf you experience difficulty in uploading or attaching documents to your online application, or for any other technical difficulties, call NEOGOV technical support at 855-524-5627 anytime between 6:00 a.m.-6:00 p.m. (Pacific Time).HOW TO APPLY: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.IF NOT APPLYING ON-LINE, SUBMIT APPLICATION TO:Online applications are strongly preferred. If you are unable to submit an online application, please reach out to the contact listed. Please note, all applications must be received by the closing date listed on the job posting.DEPARTMENT CONTACT INFORMATION:[email protected] OF APPOINTMENT: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.