The Installation Manager reports to the Branch Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding and doors in their assigned market area. The Installation Manager will ensure that both the work completed, and the customer's satisfaction meets or exceeds company standards. The installation manager will be able to perform measurement and service on windows and doors and be able to train these skills with office field technicians.
Core Role Responsibilities
Recruits, selects, trains, and manages installers, measure, service, and warehouse technicians
Oversees job sites to ensure quality installations are being completed
Attends re-measurement and service appointments as needed
Performs small services while on site as necessary
Works with scheduling coordinators to ensure appropriate crew assignments
Serves as customer service liaison when install-related problems arise
Manages run rates and guild quality scores
Performs regular unplanned job inspections
Ensures inventory of installation materials
Performs other duties as assigned
Basic Qualifications
High school Diploma or GED required
5+ years of direct management experience in related industry
5+ years of issue resolution experience in the home improvement field
Valid driver’s license and driving record that meets company’s insurance standards
Must be able to Measure and Service Windows and Doors
Preferred Qualifications
College degree or other secondary education preferred
High proficiency-level in Microsoft Office Suite
Expertise in CRMs; Salesforce experience a plus
Customer-centric mindset
Demonstrated success in deadline-driven and high-pressure environment
Years of demonstrated field installation experience in the replacement window and door industry
Able to manage sub-contractor network within the office
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Please submit your resume and or please provide your experience in residential window and door installation and I will respond to all qualified candidates.