General Manager
Full-Time
We have an opening for a General Manager overseeing our plumbing technicians. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, and 401(k). Master Rooter is a continuously growing company with 52 employees currently. We have a very strong and growing reoccurring client base of commercial properties that use us daily with a mix of residential calls. You will work with a strong office team and have lots of support in your role.
PRIMARY FUNCTION:
The General Manager is responsible for scheduling and supervision of technicians’ to effectively provide commercial and/or residential plumbing service, repair, and installation for customers. In addition, this position will oversee logistics, provide technical support, planning and management of service center operations including technical support, customer service and quality assurance. Overseeing day to day operations of HVAC services and underground utility division.
ESSENTIAL FUNCTIONS:
Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling, and training employees, assisting with time sheets, evaluating performance and supervising work assignments to ensure effective operations.
Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.
Provide technical support to the field via telephone, and/or at job sites.
Review and audit technician paperwork; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
Work closely with the dispatch function for our Plumbing service techs to ensure the appropriate technician is selected based on customer needs.
Provide technical support for the Plumbing technicians.
Resolves customer issues and complaints to ensure customer satisfaction.
Conducts site surveys.
Reviews payroll records to ensure that technicians are paid properly and invoicing properly.
Work with CFO on budgets and probability of company.
Qualifications:
Consistent track record of meeting or exceeding work objectives.
Excellent negotiation, communication, and presentation skills.
Ability to understand the effects of economic, financial and market conditions on the business.
Able to operate in a dynamic, fast-paced environment and adapt to a changing environment.
Ability to think both strategically and execute against day-to-day objectives.
Must have a Master plumbing license.
Minimum of 10 years of technical plumbing experience and successfully leading a fast-paced operations organization.
Minimum of 10 years supervising a staff of over 50 employees.
Highly proven track record of growing the business and revenues.
Master Rooter Plumbing, Excavation, & HVAC, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.