A Field Supervisor is a working field technician who will perform fieldwork both independently and with others. This person is responsible for the supervision of the field technicians. This person is also responsible for completion of field work in a workmanlike manner, with behavior that is consistent with current policies and procedures and sets a positive example for other technicians.
This position reports to the President or General Manager. This position requires the following knowledge and skills:
- Journeyman knowledge of plumbing as it pertains to residential, commercial, and industrial facilities, including codes, restrictions, service plumbing, and new installation.
- Specialized knowledge of the installation and servicing of commercial atmospheric water heaters, high efficiency water heaters, atmospheric boilers, high efficiency boilers, sealed combustion boilers, tank less water heaters, and all other water heating equipment is a must.
- Proficiency in computer skills and programs related to company systems and ability to type and enter data quickly.
- Customer service skills, knowledge of our core customers, and the creation of proposals for customers.
- The ability to multi-task, read maps, gives directions
- Assists the dispatcher with routing of the technicians
- Assist with the creation and implementation of our training program
- The ability to communicate fluently in English both verbal and written. Multi-lingual communication is a positive attribute.
- Minimum of 5 years field experience in full-service plumbing and new installation.
- Minimum of 3 years commercial water heater experience.
- A minimum education requirement of a high school diploma or a General Education Diploma.
- A valid driver’s license, legal residency, and I-9 documents.
Responsibilities:
- Supervise the field technicians
- Establishes goals for the field technicians
- Participate in the review of performance bonuses monthly of the field technicians
- Make recommendations for course corrections of field technicians that are not performing or meeting goals and implement corrections
- Answer phones (from office or customers) and assist customers in solving their problems
- Assist dispatch with scheduling your day. Communicate regularly and timely to aid in initial scheduling or rescheduling of work.
- Inspect job sites when your expertise is needed and to review field technicians’ work.
- Ensure that all aspects of field work are handled in a professional manner.
- Report negative customer service interactions to your supervisor.
- Train, coach, and mentor field technicians to ensure their capabilities meet customers’ needs.
- Develop reviews of the field technicians and submit to the Vice President.
- Monitor, measure, and report the performance of all direct reports.
- Cover on call situations as needed.
- Any other tasks assigned by management.
Benefits:
- Health, Dental, Vision, Life
- PTO/Sick/Holidays
- 401K, Profit Sharing, Performance Bonuses
Please apply directly through our website at https://www.alicanteworkforce.com/ on the "Job Search" tab.