NOTE: ALL applicants must apply for this position via the Elizabeth School District's job application website. Applicants who do not complete this required process WILL NOT be considered. This position will start on July 1, 2025. We will not be scheduling interviews until mid May.
To officially apply for this postion, go to the Elizabeth School District's job postings page (see URL below), search for the Technology Support position, and click on the "Apply" link.
https://skyward.iscorp.com/ElizabethSDCoBus/ApplicantTracking/JobBoard/ViewJobPostings
JOB DESCRIPTION
POSITION SUMMARY:
Under the supervision of the Director of Information and Instructional Technology, the Technology Support Specialist will serve as a resource to school sites and District staff in the effective and efficient utilization of computer technology; act as a liaison between the District’s computer users, the Technology Department, and hardware and software vendors in the resolution of user requests and problems; and shall perform other duties as required.
TYPE OF POSITION:
This is a full-time, in-person, 40 hours-per-week, 12 months-per-year position.
PRINCIPAL RESPONSIBILITIES:
-Responsible for maintenance and support of district computers & printers
-Troubleshoot problems in person, over the phone, and/or by using remote tools
-Supports the Technology Department’s modes of help requests for student and business systems, email, and other applications
-Coordinates and assists in technology projects
-Assists in managing, maintaining, and troubleshooting the District’s local and wide area networks, both wired and wireless
-Responsible for the setup and deployment of technology as it relates to District and State assessments (MAP, CMAS)
-Assists staff in the use of various software and web-based packages
-Assists in or provides training seminars for specific software and hardware products
-Responsible for keeping and inventory database of technology assets
-Manages and tracks work requests via the District’s work order system
-Prepares documentation of processes and tasks
-Performs other duties as required by supervisor
POSITION REQUIREMENTS
EDUCATION AND EXPERIENCE:
-High School Graduate/GED required
-AA degree with coursework in a computer-related field preferred
-Minimum 2 years in the computer support field preferred
-CompTIA A+ certification preferred
-Additional tech certifications desirable
SKILLS:
-Expert-level knowledge of PC desktops, laptops (Windows-based Dell, HP, etc.)
-Expert-level knowledge of Windows Operating Systems (Windows 7 and above)
-Expert-level knowledge of hardware and software diagnosis and resolution
-Expert-level knowledge of Google Chrome OS and Chromebooks
-Intermediate-level knowledge of Apple hardware (MacBooks, iPads, iPhones)
-Intermediate-level knowledge of Apple OS X and iOS operating systems
-Intermediate-level knowledge of GSuite (Drive, Docs, Sheets, Slides)
-Intermediate-level knowledge of the Microsoft Office Suite of products for Mac and Windows (Word, Excel, PowerPoint)
-Intermediate-level knowledge of Windows Server and Active Directory
-Intermediate-level knowledge of networks, and network concepts (DHCP, IP, WiFi)
-General knowledge of or experience in VoIP systems and concepts
-Strong customer service skills required
GENERAL EXPECTATIONS:
-Effectively communicate both verbally and written ideas, concerns and issues
-Effectively communicate and provide customer service to District staff via face-to-face interaction, phone calls, emails, and messaging
-Establish and maintain effective relationships with District personnel
-Has the ability to work co-operatively with supervisors and co-workers
-Able to troubleshoot and resolve issues independenly and in a timely manner
-Able to work independently on projects and follow through
-Is flexible
-Maintains a generally positive attitude
-Observes all district policies and procedures
-Work with support personnel, including mentoring high school student(s) participating in the District’s internship program
OTHER:
Must have a valid driver's license and working vehicle to independantly drive to and from District locations on a regular basis (mileage is reimbursable)
Job Type: Full-time, POSITION WILL START ON JULY 1, 2025
Pay: $40,560.00 - $60,401.00 per year based on experience
BENEFITS:
-Dental insurance
-Health insurance
-Paid time off
-Vision insurance
SCHEDULE:
Monday to Friday
WORK LOCATION:
In-person