IT Operations Supervisor
Job Details
Job Type
Full-time
Denver, CO
Description
Bron Tapes is looking for an IT Operations Supervisor to join our team. Starting pay is up to $85,000.
Denver, Co
Open until filled
Who is Bron Tapes?
We are a premier distributor of pressure sensitive tape and adhesive products.
We pledge to provide our customers with exceptional service, on-time delivery and quality products at competitive prices.
We were founded in Denver, CO in 1977 and are proud to celebrate 45 years of success!
We have locations in AZ, TX, NV, CA, CO, UT, WA, IL and GA.
Job Summary:
The IT Operations Supervisor will play a pivotal role in our organization's success by overseeing a range of critical responsibilities. You will lead the establishment of a centralized project management dashboard, tracking project KPIs, and ensuring the health of our projects. Your ability to cultivate positive relationships with key stakeholders and communicate effectively will be essential as you collaborate with internal teams to align IT initiatives with their needs. Your innovative thinking will contribute to our strategic plans, improving support processes and ROIs. Additionally, you'll assist with overseeing the IT Help Desk, resolve escalated issues, manage vendor contracts and software licenses, and maintain data backup and system security operations. Your strong leadership, organizational, and communication skills, will be instrumental in our ongoing success, ensuring high-quality customer service and effective project management.
Essential Duties & Responsibilities:
Create and establish a centralized project management dashboard for the IT department
Track and reports project KPIs and analyze project health
Identify key stakeholders ensuring the establishment and maintenance of positive business relationships among stakeholders
Communicate with stakeholders to get and provide relevant updates and information
Contribute to the strategic plan through innovative ideas on how to improve support processes and ROIs
Attend meetings with internal teams to better understand their needs and projects and how they relate to the work the IT team is doing
Maintain regular communication with customers, addressing needs through empathy with their environment
Oversee the IT Help Desk, resolve issues escalated by IT Technicians
Communicate regularly with IT Director when budget and/or scope changes
Assess system performance and recommend improvements
Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
Assist Director of IT in the development of IT policies, procedures, and standards
Oversee data backup and system security operations (e.g. user authorization, firewalls, disaster recovery plans)
Plan, direct and coordinate the design, installation, upgrades, configurations and connectivity of computer systems and network infrastructure
Requirements
Skills and Requirements
Bachelor’s degree in computer science, or science/technology discipline preferred.
Proven experience in IT Operations, and a minimum of three years IT or technical experience
Thorough knowledge of network and cloud computing
Team leadership experience
Strong organizational skills
Outstanding communication skills, including the ability to lead a team, conduct training, and communicate technical information to a wide variety of constituents.
Track record of delivering high customer service
Ability to lift 75lbs
Project Management Experience.
NetSuite ERP
Apple iOS support
Microsoft Azure Active Directory Administration and support
Microsoft Office GCC 365 support/administration w teams calling.
Fortinet Networking
Sophos Endpoint Detection
CrowdStrike Falcon
Physical Requirements:
· Prolonged periods of sitting at a desk and working on a computer.
· Must be able to lift up to 75 pounds at times.
HOW to Apply: https://recruiting.paylocity.com/recruiting/jobs/Details/3221730/BRON-TAPES/IT-Operations-Supervisor
Benefits:
Bron Tapes offers a full benefits package after 30 days of employment.
401k with match (after 60 Days of employment)
Medical – United Healthcare
Dental – United Healthcare
Vision – United Healthcare
Flexible Spending Accounts
Short- and Long-Term Disability Insurance
Life Insurance
Employee Assistance Program (EAP)
MetLife Plans (Accident, Legal, ID Theft, Critical Illness & Hospital Indemnity)
Paid Vacation and Sick Time
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skilled required.
Bron Tapes, Inc (including all subsidiaries: Bron Converting, Inc., Bron Aerotech, Inc., and Bron Holding, Inc.) is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need, qualitied persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, marital status, veteran status or any other basis covered by appropriate law. Any questions about our EEO policy should be directed to Human Resources.
Bron Tapes is an E-Verify employer
NO RECRUITERS OR STAFFING AGENCY INQUIRIES PLEASE