Our team is growing, and we are looking for a motivated and organized Dispatcher to join our office.
As a Dispatcher, you will play a critical role in coordinating and managing the day to day schedules of our HVAC, Electrical, and Plumbing techs. You will ensure that our clients receive timely and efficient service, helping maintain our reputation for reliability and excellence.
Key Responsibilities:
Schedule Coordination: Efficiently schedule and dispatch our techs to various service calls, installations, and maintenance appointments.
Communication: Maintain clear and professional communication with clients and technicians, providing updates and resolving any scheduling conflicts.
Service Documentation: Track and document service requests, job status, and technician availability using our scheduling software.
Customer Support: Handle incoming calls from clients, addressing their needs, answering questions, and providing service updates.
Problem-Solving: Quickly and effectively resolve any issues that arise during scheduling or dispatching, ensuring minimal disruption to service delivery.
Team Collaboration: Work closely with the HVAC team and other departments to optimize the scheduling process and improve overall efficiency.
Qualifications:
Experience: Previous experience in a dispatch or scheduling role, preferably within the HVAC or service industry.
Skills: Strong organizational and multitasking abilities; excellent communication and customer service skills.
Technical Proficiency: Comfortable using scheduling software, databases, and other computer applications. Experience with HVAC software is a plus.
Attitude: Positive, proactive, and adaptable, with a strong sense of responsibility and attention to detail.
Availability: Ability to work flexible hours, if needed.
If you are a dedicated and organized professional with a passion for ensuring smooth operations, we'd love to hear from you! Please send your resume and a brief cover letter outlining your experience and why you're a great fit for this role.