Join the Classic Collision Team as a Customer Service Representative!
Are you passionate about automotive craftsmanship and skilled in restoring vehicles to their former glory? Classic Collision is seeking a dedicated Customer Service Representative to join our esteemed team. If you're driven by precision, excellence, and a love for cars, this might be the perfect opportunity for you.
Why Classic Collision?
Established Reputation: Join a company known for its commitment to excellence and customer satisfaction.
State-of-the-Art Facilities: Work in modern, well-equipped facilities with cutting-edge technology and tools.
Continuous Learning: Access training programs to enhance your skills and stay updated with industry trends.
Career Growth: Opportunities for advancement and career development within our growing organization.
Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package.
Responsibilities:
Explain and educate customers on repair process on a high level, including insuranceclaim information and processes.
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
May assist in customer communication throughout the repair process.
Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
Follow up on all DRP assignments present and past to maintain sales for the center.
Maintain DRP logbooks and Enterprise ARMS daily.
Secure proper payments
Assist with reconciling invoices to payables report daily and monthly (as applicable)
Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
Perform otheradministrative tasks andduties as required to successfully meet the needs of the business.
Other duties as assigned.
Qualifications:
Must be at least 18 years of age.
Previous experience in customer service, sales, or other related fields is preferred.
Must have a valid driver's license and be eligible for coverage under company insurance policy.
Effectivecommunication (written and verbal) and interpersonal skills are required.
Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.