Position Overview
The Client Relations Coordinator is responsible for managing client communication, supporting commercial sales initiatives, and maintaining strong relationships with property management firms and HOA decision-makers. This role ensures smooth coordination across field, leadership, and administrative functions, playing a key role in expanding the company’s commercial client base and ensuring operational alignment. This position is primarily remote
Key Duties & Responsibilities
The Client Relations Coordinator serves as the first point of contact for all inbound calls and emails, responding promptly or routing inquiries as needed. This role is responsible for scheduling and routing estimates efficiently, building and maintaining strong relationships with property managers and HOA decision-makers, and conducting regular client check-ins to ensure satisfaction while uncovering new opportunities. The coordinator also identifies and engages additional contacts within client organizations, maintains updated client records in Housecall Pro with detailed notes and history, and tracks, monitors, and follows up on client requests, proposals, and outstanding commitments.
In support of sales and outreach, the coordinator schedules Lunch & Learn presentations with property managers and HOA boards, assists with commercial marketing campaigns including email invitations, follow-ups, and logistics, and monitors contract renewals to proactively engage clients for continuation and upsell opportunities. This role also collaborates closely with leadership to support commercial sales efforts across both PHC and GTC divisions.
Operationally, the coordinator escalates nonstandard issues or recurring concerns to the Director of Operations for review, while also providing scheduling and administrative support by managing the CEO’s calendar and coordinating with the 811 system when applicable.
Tools & Systems
This position requires proficiency with Housecall Pro (CRM and job management), Google Suite, and internal email and phone systems.
Qualifications
The ideal candidate will have 2–3 years of experience in client relations, customer service, or account management, preferably within commercial services or property management. Strong verbal and written communication skills, combined with a professional and client-focused demeanor, are essential. Proficiency with CRM systems and scheduling tools is required, with prior experience using Housecall Pro considered a plus.