Our small private general practice is looking for an experienced, highly motivated and detail-oriented professional to join our team as an Office Manager. This position will be responsible for providing high-level administrative support, including front office and managerial duties.
Our ideal candidate will have a strong knowledge of dental office operations, exceptional communication and interpersonal skills, possess the ability to maintain office professionalism and be a strong and effective team leader.
Primary Responsibilities
Front Office
This position will help assist the front office with (but not limited to):
Insurance Claims cycle including - Pre-Determinations, claims, appeals, insurance A/R.
EOB entry and ledger auditing
End of Day reconciliations including - verifying day sheet accuracy, deposits, adjustments and clinical notes.
Oversee patient communications and records.
Presenting treatment plans and assisting with financing options for patients, as needed
Other various administrative duties and responsibilities as needed and act as backup for other Front Desk team members including:
Answering phones
Greeting/checking in and checking out patients
Collecting patient balances due
Scheduling
Verifying insurances (only as needed at this time)
Managerial
Prepare and conduct monthly staff meetings
Assist with onboarding new hires
Maintain and build on office protocols to ensure smooth workflow
Maintain office inventory and equipment
Coordinate with IT and technical support when necessary
Assist Business Administrator in interviewing/hiring team members as needed
Manage and lead the office team by example
Promote effective communication and foster a collaborative work environment
Respond to escalated billing and statements inquiries in a timely & professional manner.
Coordinate staff schedules. Manage coverage and approval for time off and/or vacation times.
Audit and Submit final staff hours to Business Administrator for payroll processing.
Arrange temp employees, as needed, including the necessary paperwork.
Process workers’ comp claims, as needed.
Provide exceptional customer service that fosters trust and comfort
Previous dental management experience is required. A background check will also be required for this position. Experience with Dentrix is preferred.
This position will have the following workdays and hours:
Monday 6:45- 4:30 pm
Tuesday 6:45 - 4:30 pm
Wednesday 9:45 -7:00 pm
Thursday 6:45 -4:30 pm
Friday Off
We offer a comprehensive benefits package for our team members including, health and vision insurance, Simple IRA contributions, PTO, paid holidays and dental benefits.
For consideration of this position, please send a copy of your resume and a list of references! Hope to meet you soon!