Technical Support Specialist

Where You Will Work Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline. AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support procurement operations.What You Will DoAnswers inquiries and requests from both local and remote customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.Upgrades, repairs and rebuilds laptop and desktop computers as necessary.Assists internal customers with all areas of applications. Installs the latest version of MS Windows Desktop Operating System.Downloads patches. Sets up network printers or servers on user desktop computers.Maintains Company database tracking incoming help desk requests, status and resolution.Responsible for entering problem calls into the Service Desk tracking software, problem resolution and communication with end user from start to finish or close of a call or incident.Assists employees with cellular equipment tracking and support.Contacts cellular vendors to evaluate plans.Recommends and executes vendor changes.Responsible for setting up equipment for new hires.Creates and maintains all installation instructions for software applications.Performs basic troubleshooting of TCP/IP networks when necessary.Supports installs, upgrades and repair of Android and IOS devices for upper level management.Responsible for working a rotating on-call and week-end shift. Performs other duties as assigned.