Senior Manager, UX Design & Research StrategyWe are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?Ford’s Model E team is charged with delivering the company’s vision of a fully electric transportation future. Model e is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.What you'll doWe’re looking for a design leader to join the Model e Product Strategy team which has rich expertise in product, design, and research. You will lead a group of talented design and research strategists that span across key pillars of Model e’s Customer Success organization. Experience in creating design strategy, working closely with user researchers and a deep understanding of product development is essential.
Work alongside Model e leadership and your team to define the user experience strategy that will allow our business domains to win against the competition in market now and in the future.
Lead and mentor designers and researchers, upleveling craft and fostering a culture of growth.
Serve Model e’s vertical partners as the key point of contact to help formulate & resource initiatives
Structure and scale the team against priorities and future expansion needs.
Build strong relationships across a variety of cross functional teams to create a collaborative environment and encourage deep partnerships.
Understand the big picture and communicate with clarity of vision and a focus on execution that enables our teams to rapidly align, build, operationalize, and go to market.
Lead efforts to rapidly conceive, prototype, and test new products, services, and experiences to evaluate desirability, feasibility, and viability across our customer experience strategy
Champion quick, scrappy, and iterative approaches to researching & testing hypotheses
Oversee the development and maintenance of detailed end-to-end design documents, customer journey maps, and service blueprints.
Translate business strategy and user needs into differentiated experiences that deliver value for our customers, our dealers, and the Ford Model e business.
Maintain a user-centered focus from the early stages of research and design to making continuous improvements based on customer feedback.
You'll have
Bachelor’s degree or combination of education and equivalent experience
7+ years holding user experience design roles, especially working closely with business, product, and engineering stakeholders.
5+ years in a senior management and leadership role.
2+ years of experience working alongside or heavy exposure to user research to inform design process.
Even better, you may have
Highly proficient in Adobe Suite and prototyping tools (Sketch, Figma, etc.)
Ability to create design artifacts including mood boards, storyboards, creative briefs, 3D models, product renderings, cardboard/foam-core models, or prototypes of varying levels of fidelity.
Experience with lean UX, agile methodologies and helping teams effectively apply this thinking.
Strong strategic thinking and problem solving skills; able to use research and data to translate ambiguous problems into elegant solutions
Excellent written and verbal communication skills; able to engage effectively at all levels from executive leadership to customers, across geographies and cultures
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:https://fordcareers.co/LL5NonHTHDVisa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-RemoteRequisition ID : 30225