At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that
employees get the same big love we give our customers. All team members
receive a competitive base salary and compensation package - this is Total
Rewards. Employees enjoy multiple wealth-building opportunities through our
annual stock grant, employee stock purchase plan, 401(k), and access
to free, year-round money coaches. That's how we're UNSTOPPABLE for our
employe
T-Mobile is changing the way people buy wireless by offering a more
customer-focused and simplified experience. We are a customer-obsessed
company, and we are also evolving into a data-driven mobile technology
business. At T-Mobile, we pride ourselves on being the Un-Carrier,
industry disruptors obsessed with solving our customer's pain points.Our work is as exciting as it is rewarding, so consider the career
opportunity below as your invitation to grow with us, make big things happen
with us, above all, #BEYOU with us.Job Overview
We are looking for a Senior Content Designer for Product Experience Design &
Innovation. In this role, you will tap into your passion for storytelling
and communicate to our customers throughout the product lifecycle. You will
own the development and execution of program and product content strategy to
support high-visibility initiatives and will be responsible for articulating
how the strategy will improve our customer experience. Key to the role is
constant optimization of the content strategy across multiple channels. You
will deliver a strong pipeline of high-value, relevant and engaging content
that strengthens and elevates T-Mobile's profile across customer segments.As a Senior Content Designer, you seek out and rely on user behavior
research, usability studies, and competitive gap analysis, to create
content that incites action. The successful candidate excels in a fast
paced, agile environment and has an overwhelming bias for action. This role
collaborates on planning and execution with designers, product, and others
across Marketing teams. As an integral part of our storytelling process,
you'll work on a wide range of tasks, from strategizing new content and
bringing it to life, to writing UX microcopy and ensuring consistent tone
and voice across all our platforms. Most importantly, you'll simplify
industry jargon and replace it with modern language that instills confidence
wiPlease include your portfolio with your application. Your portfolio should
show examples of content design and strategies, as well as your final
content solutions.Job Responsibilities:
Work closely with UX, Product, and Marketing cross-functional team members
to ensure seamless user experiences that reflect brand, values, tone,
and the customer.
Write UX copy for mid-to-high complexity projects, communicate complex
product features and benefits in clear language to help customers understand
and use T-Mobile's products and services.
Be a champion for the customer and work to find the happy medium between
business goals and customer needs.
Participate in user experience research and use both qualitative and
quantitative insights and business analytics to drive insights and feedback to
iterate and improve content and create solutions.
Guides the development and optimization of content to achieve specific goals
and address customer needs.
Identify and champion the most efficient content workflows possible.
Organize existing content, create guidelines for future content, and
ensure that all content aligns across channels.
Audit content to identify strengths and weaknesses in order to optimize
content strategy and performance.Work Experience & Education:
Bachelor's degree in English, Communications, Journalism, Psychology
or related field
5-7 years of experience in an agency or corporate environment, with formal
copy training and a strong portfolio
Experience collaborating with internal cross-functional partne s to write,
edit, develop or plan online and retail content
Background in copywriting, either at an agency or in-house
Strong Grammar and editing abilities
Background in working through ambiguity and executing complex projects
Previous experience in product, technology, or digital function highly
preferred
Ability to balance design quality with business and customer needs
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):NoDOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):NoBase Pay Range: $73,000 - $131,700
Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate
in the role. The successful candidate's actual pay will be based on various
factors, such as work location, qualifications, and experience, so the
actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an
annual bonus For full info follow application link.EOE Statement