The EN Payments Team supports the Ticket to Work Program for the Social Security Administration (SSA) by properly compensating Employment Networks for their work with Ticket holders in the Ticket Program and to make sure that such compensation is made in a timely, accurate, and efficient manner.The Payment Technician is responsible for processing payments for Employment Networks (ENs) who work with the Social Security Ticket to Work Program. The successful candidate will provide instructions to ENs about their payments and distribution. He/She will provide information to ENs with professionalism, precision, and appropriate sense of urgency. In addition, he or she will work closely with the Sr. Payment Specialists to ensure all deliverables are accomplished. The ideal candidate for this position will be extremely creative, proactive, energetic, and comfortable working with others.Job Description
Responsible for Data Entry and analysis
Prepares reports by collecting, analyzing, and summarizing information
Professionally respond to customer emails
Respond to EN Payment inquiries regarding status of payments, clarification of policy and assist processing EN Payments
Evaluate and review all requested reimbursements and cost by ENs and SVRAs to ensure compensation is made in a timely, accurate and efficient manner
Assists SSA in creating automated payments utilizing their iTOPSS system
Adhere to performance requirements
Provide EN’s with updates ensuring compliance with timeline expectations
Making the ENs aware of other services and actions that may lead to greater success
Keeping up on trends, changes, and competitor actions that might affect payments
Maintains quality service by establishing and enforcing organization standards
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societiesProvides planning and organizational support to various projects or programs.
Minimum Qualifications
High School diploma or GED - BS or BA preferred
Data Entry experience
Professional email correspondence experience
Experience working with Federal program preferred
Project Management experience preferred
Other Job Specific Skills
Passion to help others
Strong and effective communication skills
Outstanding writing and editing skills
Ability to effectively present information and respond to questions
Excellent organization skills
Ability to work well independently
Ability to work in a fast-paced environment independently and meet aggressive deadlines
Self-starter
Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook
Show initiative, professionalism, results-oriented, and enthusiasm in building and maintaining relationships.
Able to switch between multiple systems with ease.
Complete ongoing program training requirements as required
Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.$19.13 - $20.44 per hourEEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.