Join our Fitness and Wellbeing vertical as an Onboarding Programming Specialist to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.Reporting into the Senior Director of Customer Onboarding. Your role will be integral to introducing customers to Xplor Growth (formerly Brandbot) and future products in the Growth and Operations suites. You will work closely with small, single-location businesses to some of the largest fitness brands globally. You'll be the first point of contact for new customers, understanding their operations and strategic needs, and ensuring their success from day one. You’ll also be responsible for configuring their accounts, conducting basic setups, and training. The Onboarding team collaborates across multiple divisions—Customer Success, Strategy, and Support—making teamwork a key part of this role. Some of the other responsibilities include:Deliver top-tier services in the boutique fitness industry to drive customer satisfaction, product adoption, and retention. Support the development of a high-touch product by automating marketing consulting at scale. Efficiently implement services with accountability and a customer-first mindset. Follow clear delivery procedures for Xplor customers. Combine SaaS expertise with consulting knowledge to address client needs. Ensure consistent, efficient work while maintaining high-quality customer service in a remote, fast-paced environment. Program automated email campaigns, including setting up merge tags and creating campaign segments. Draft email copy for automated campaigns aimed at achieving specific customer goals. Set up customer waiver templates and program automated communications. Create brand-specific landing pages and forms.