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Why us?Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis…of finding what defines their travels, and themselves.At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day.The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It’s also near Denver Tech Center’s top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park.Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team!In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests’ one experience at a time. You play an important role in being a “Host” for our hotel by creating meaningful connections, responding to cues, and making it brilliant.We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates’ value most.Job OverviewAudit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Responsibilities
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
QualificationsEducation/Formal TrainingHigh school education or equivalent experience.ExperienceAccounting background preferred, but not required.Knowledge/Skills
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
EnvironmentProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%Benefits▪ Medical, dental, & vision insurance▪ Health savings and flexible spending accounts▪ Basic Life and AD&D insurance▪ Paid time off for vacation, sick time, and holidays▪ Eligible to participate in the Company’s 401(k) program with employer matching▪ Employee Assistance Program▪ Tuition Reimbursement▪Marriott and Sage Hotels and Restaurant Discounts Worldwide▪Free On-Site Parking▪One free hot meal per shift▪Free RTD EcoPass▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.ID: 2024-21727Position Type: Regular Full-TimeProperty : Marriott Tech CenterOutlet: HotelCategory: Front Desk & Guest ServicesMin: USD $21.00/Hr.Max: USD $23.00/Hr.Address : 4900 S Syracuse StCity : DenverState : ColoradoEOE Protected Veterans/Disability
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