Vacancy caducado!
Genuent is hiring an IT Desktop Analyst for out direct client in Denver, CO. Qualified candidates should send their resume (word) to Roberta Chacon at [email protected].Job SummaryUnder general supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.Essential Duties
- Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
- Ensures work is performed in accordance with company policies, standards, and procedures.
- Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact on the viability of the organization.
- Error is readily ascertainable by the supervisor and can be corrected.
- Skills are typically acquired through the completion of an undergraduate degree in an MIS field is desired.
- Desired technical skills acquired through A+ certification or equivalent work experience and 3 years of experience in desktop support in a Microsoft environment.
- Must possess basic desktop hardware knowledge, proficient use of Microsoft operating systems, understand the basic use of Microsoft office suite, and basic understanding of computer networking.
Vacancy caducado!