Vacancy caducado!
Job Description
- Staff TechZone desk during office hours (8:30 - 5:30). Hours may change to accommodate special company events
- Use Service-Now to accept, work, and resolve incidents
- Open incidents and requests in Service-Now
- Communicate with internal IT employees and end-users in an effective and professional manner
- Be prepared to offer one on one training using already created training materials
- Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash
- Image laptops and desktops
- Assist with Video Conferencing setup and troubleshooting
- Desk setups, end-user desk moves, and removal of electronic equipment
- Strong organizational skills
- Track, maintain and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, headsets, adapters, and printers.
- Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needs
- Must be able to move at a quick pace
- Must be able to prioritize several concurrent issues to address the most urgent first
- Direct end users to an internal IT support desk for any duties not described above
Qualifications
- Provide day-to-day configuration, monitoring, and support for specific aspects of IT infrastructure (network administration, system administration, unified communication, etc.) to standards as applicable
- Analyse alerts to determine server, database, application, network link failures
- Install and configure servers software, applications, tools, and patches, as needed
- Engage service desk to log tickets
- Resolve systems, application, hardware, and network trouble tickets
- Track related IT issues, coordinate resolution, and assist in driving issues to closure
- Escalate high severity issues and chronic problems to other technical teams for resolution if needed
- Provide timely follow through with customers and IT peers on IT service requests and tasks
- Maintain a consistent high quality of work across all responsibilities
- Ensure that all changes to infrastructure follow established process and are fully documented
- Perform other duties as assigned or requested
Additional Information
Abhishek Kumar
Direct: 469 829 4895
Vacancy caducado!