Customer Success Manager

Customer Success ManagerDepartment: MSOCLocation:Text code CSMM to 202-915-6712 to apply!Since 2009, MindPoint Group has been the cybersecurity firm of choice for the most security-conscious US federal agencies and commercial enterprises.We're proud to be one of Inc. 5000's fastest-growing companies in the country. With several -Best Places to Work- awards under our belts, we have a diverse employee-focused culture, accessibility, and communication between all levels and departments, and over 4 stars in reviews on Glassdoor.Come be a part of what we're building. We use our award-winning recruitment process to seek the most skilled, experienced, and driven information security consulting experts in the industry, while simultaneously empowering applicants to determine if MindPoint Group is the right fit for them. We are profoundly invested in selecting the right people to join our team and are equally driven to expand and develop careers long-term.With positions throughout the US, a role at MindPoint Group promises you:

An opportunity to work within one of the most diverse DC-based organizations

Generous tuition and professional development reimbursements

Mentorship opportunities with leaders focused on your growth

Competitive benefits like 401k matching, 11 federal holidays, etc.

And more!

Job DescriptionMindPoint Group is seeking a forward-thinking and self-motivated Customer Success Manager to support new and existing Security Operations Center (SOC) Services customers. This exciting role requires an appetite for learning, superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to work in a highly collaborative work environment. Professionalism in dealing with senior leaders within our customers- organizations is important. The successful team member will possess the ability to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture.What you get to do every day:

Establish, document, and mature processes for onboarding new customers, as well as onboarding existing customers to new services

Facilitate relationships to promote customer satisfaction and to sustain and expand business opportunities between MPG and our customers

Proactively communicate with clients to ensure they are an integral part of the project for clarification of requirements and regular assessment of progress

Lead and participate in meetings and discussions and serve as the central point of contact for each customer

Evaluate each customer-s SOC program requirements, capability gaps, and opportunities for leveraging our available services to fill gaps

Prepare and present written communications, plans, reports, briefings, and background materials for the client-s executive management teams

Establish, document, and manage the scope, schedule, resource allocation, cost, and expense tracking for projects and sustaining activities to ensure successful project execution and deliverable deadlines are met on time

Identify, document, and communicate problems and risks that could adversely impact performance, cost and/or delivery schedule, and opportunities for improvement on the project

Develop an adoption roadmap and project schedule in coordination and collaboration with subject matter experts

Drive continuous improvement by creating repeatable processes and templates to improve efficiencies and consistency of excellence in service delivery

Interface with internal teams and provide project coordination support for various efforts including engineering, IT, and cyber defense monitoring

QualificationsUS Citizenship, Public Trust EligibleWhat skills are required?

Experience in client-facing roles

Minimum of five (5) years of project management experience

Bachelor's degree strongly preferred but may substitute additional SOC CSM experience in lieu of degree

Minimum two (2) years of experience leading successful change initiatives or IT transformation projects

Proven track record of successfully organizing, structuring, and creating cross-functional efforts, projects, and programs

Ability to quickly add value in cross-functional team environments

Strong client relationship skills, and ability to work with Business and IT leadership

Experience with business case development, operational assessment, roadmap creation, vendor selection, and operating model design

Ability to build relationships with professionals at all levels within an organization and become a trusted advisor

Energetic self-starter with the ability to work independently, make sound decisions, and support recommendations through analytical reasoning and effective communication

Ability to easily adapt to a changing environment

Experience balancing the demands of multiple customers simultaneously

Experience participating in and setting engagement objectives and scope

Experience developing work plans for components of engagements, coordinating activities between work streams, and identifying changes in scope

Experience designing deliverable content to precisely reflect the engagement contract and client needs and strive to improve deliverable quality through verification and validation of results

What is ideal?

PMP certification preferred

Knowledge of best practices and fundamental components of effective shared services and cybersecurity programs; techniques, tools, and processes, preferred

Location: RemoteAdditional Information

All your information will be kept confidential according to EEO guidelines.

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-135k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, maternity/paternity leave, mobile phone stipend, pre-tax commuter benefits, the opportunity to participate in our mentorship program, and more!

MindPoint is committed to maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.Are you interested in a posted job opportunity but may not check all of the -boxes- for desired qualifications? If so, we encourage you to apply! Our commitment to sustain and champion an inclusive and dynamic community of employees is a high priority!Text code CSMM to 202-915-6712 to apply!