Job description
The ideal candidate will be highly organized, have an eye for detail and work with a sense of urgency. You will have the ability to work autonomously but will also need to work with the rest of the office staff and management with the ability to thrive in a highly collaborative environment.
Duties
- Office management:
- Train new employees on administrative and call center tasks.
- Serve as the primary point of contact for management of the office.
- Assist Customer Service Representatives with answering phones, scheduling appointments, and dispatching technicians when needed.
- Provide reports to the General Manager as requested/needed.
- Develop and implement new administrative systems, ensuring procedures are developed, written, and organized in a professional manner to promote office/company efficiency.
- Customer service:
- Listen to customer situations/concerns and come to a resolution that is equitable between the customer and company.
- Problem solve one-off challenges and educate team members on updated solution and process.
- Organize and oversee special projects.
Experience:
- 5+ years of office manager experience
- Excellent written and verbal communication skills including spelling and grammar
- Typing 55 wpm with accuracy and proofreading own work
- Excellent attention to detail
- Knowledge of basic office functions such as formatting a business letter, and answering phones professionally
- Advanced skills using a personal computer and applications including, but not limited to, Excel, PowerPoint, and
- Experience using databases for data entry and data retrieval
- Excellent internet research skills
- Critical thinking, troubleshooting, and problem-solving skills
- Ability to take responsibility for a project and work independently
- Ability to organize, prioritize, work on multiple projects simultaneously, and meet deadlines