Seeking a Bilingual Customer Service Rep for an Insurance Agency in Denver to start immediately! Please call 303-332-1170 for more information.
Job Title: Bilingual Insurance Customer Service Representative
Location: Denver, CO 80219 (Office-Based)
Job Type: Full-Time, Monday-Saturday (10 AM - 6 PM)
Pay: $19-$22 / hour (Depending on Experience)
About Us: We are a trusted insurance provider dedicated to offering exceptional service to our customers. We pride ourselves on delivering tailored insurance solutions with a focus on understanding our customers' needs. As our customer base grows, we are looking for a passionate and motivated Bilingual Insurance Customer Service Representative to join our team.
Job Description: As a Bilingual Insurance Customer Service Representative, you will be the first point of contact for customers, providing outstanding support and guidance. You will assist Spanish-speaking customers with their insurance inquiries, resolve any issues, and help them navigate their policy needs. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys helping others.
Key Responsibilities:
Provide excellent customer service in both English and Spanish via phone, email, chat, and in-person.
Answer customer inquiries related to insurance policies, claims, billing, and general information.
Assist customers in understanding their insurance options and benefits.
Process policy updates, claims, and other customer requests accurately.
Maintain detailed records of customer interactions.
Collaborate with team members and other departments to ensure customer satisfaction.
Qualifications:
Must be bilingual in Spanish and English (written and verbal communication skills).
Previous customer service experience, ideally in an insurance or financial services environment.
Strong communication and problem-solving skills.
Ability to multitask and work efficiently in a dynamic environment.
Detail-oriented with excellent organizational skills.
Positive attitude with a willingness to learn and grow.
Ability to commute to the office in Denver.
Must be available to work Monday through Saturday, 10 AM - 6 PM.
Benefits:
Competitive pay.
Opportunities for career growth and development.
A supportive and collaborative team environment.
How to Apply: If you’re passionate about customer service and have the skills to thrive in a fast-paced, bilingual setting, we would love to hear from you! Please reply with your resume outlining your experience and why you’re a perfect fit for the role. Please call 303-332-1170 for more information.