Vacancy caducado!
BILLING SPECIALIST – Reports to Director of Finance
This position in responsible for daily and monthly Customer Billing functions. Success in this position requires teamwork and positive interaction with the Operations Manager and Program Managers, as well as other staff members. This is a full time, in office position.
In order to ensure cooperation, a “can do” and professional attitude is necessary, as well as full support given to team members to ensure the best possible service outcome for our customers. This position handles a variety of different functions all related to the customer contracts and unique billing requirements. Time management and organization skills are a big part of this position.
The effectiveness of this position will add to the profitability of CLI Services.
This position is responsible for (but not limited to) the following:
Daily Customer Billing Functions
Set up corresponding work orders in Sage software system
Review of all employee job tickets to ensure accuracy for the following:
Time/Date
Work order/service call/travel
Work description and status
Inventory transactions
Review Completed work orders – get additional information as needed
Ensure appropriate paperwork and customer required documentation is scanned or attached to the work order
Input/update inventory specific to customer product codes
Enter and process any equipment rental or subcontractor invoicing and costs
Accounts Receivable invoicing, ensuring correct product codes, trip charges, and labor are reflected accurately and in accordance to customer contracts
Work directly with Program Managers to ensure all work completed matches customer documentation.
Work directly with Program Managers to ensure description and billing timing is compliant with contractual terms.
Obtain explanations for work order profitability below 15%.
Monthly Billing Functions
Assist in problem resolution with subcontractors, working closely with operations and accounting to explain, document, and revise invoices per subcontractor agreements.
Assist in compiling NTE quotes as needed to assist the Program Manager and techs in the field.
Review, Posting, and Job Costing Verification
Responsible for reallocation of job costs between work orders as needed.
Become familiar with each customer contract to ensure billing information is compliant with all terms and pricing.
Key tools and knowledge needed to accomplish job responsibilities
Sage and customer portal billing knowledge and skills
Production Channel warranty and pricing mechanics
Utilize Priority Codes
Strong excel skills
Strong understanding of parts listing and job costing
Key Performance Indicators (KPI’s) – Accountability Measures
Invoice completed work orders within 7 days of completion on Sage or per timing as directed in customer contracts; Strive to invoice a quantity that will meet stated revenue goals.
Ensure the correct parts or product codes are used so pricing and cost will be accurate. Number of errors or revisions needed should be less than 5%
Receive positive feedback from team members and direct reports
Vacancy caducado!