Job DescriptionPay: $19 per hour
At Great Wolf, thePublic Area Supervisorbrings joy to families through
active involvement in daily housekeeping and lodge operations. This leadership
role is critical in executing on business requirements, supporting the
housekeeping team, and interacting with guest and pack members to enhance
their experience and maximize profitability.Hiring immediately with full-time, part-time, and flexible schedulingJoin our Pack:
Grow your career: A great place to start or advance your career with
cross-training, scholarship fund, and talent development programs at all
levels
Great Perks: Take advantage of exclusive perks for you, your family,
and friends - including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job
training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a
holistic wellness program and technology, and support through our Employee
Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and
inclusion through programs that make everyone feel welcome and recognized.Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leaveEssential Duties & Responsibilities
Supervises daily public area operations to ensure cleanliness of public areas
to lodge standards and ensures completion of daily tasks and assignments
Ensures all public space, storage, back of house areas, are safe,
clean, and organized; and closets are properly inventoried and stocked for
each
Schedules daily assignments, daily and weekly projects, and optimizes
staff to ensure lodge cleanliness, proper floor care, carpet-cleaning
projects.
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and
collaborates with Department and Lodge leadership in performance management of
the department and its Pack Members
Responds to pack/guest concerns or requests and escalates to leadership or
other departments as appropriate
Understands and participates in scheduling of staff, execution of labor
management and forecasting
Conducts daily stand up meetings with Housekeeping pack to prioritize the day
and facilitates feedback from Pack Members
Monitors performance of staff, providing real time feedback and coaching
Participates in recruitment and selection of talent for the housekeeping tea
Partners with department leaders to develop and execute action plans related
to guest service and Pack Member engagement measured through NPS and eNP
Participates with leadership in pack performance management including;
employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality of operation by ensuring service excellence, ensuring
adequate inventory levels, and operational equipment by troubleshooting,
maintenance, and/or calling for repair
Assists in developing, implementing, and monitoring programs ensuring a
safe facility that complies with all appropriate regulations-Ergonomics,
Emergency Responses, Injury and Illness Prevention, and Hazard
Communications ProgramsRequired Qualifications & Skills
High School diploma or GED
Previous experience with janitorial, laundry, housekeeping, or similar
experience
Experience and basic knowledge of Microsoft Office and general software
systems
Demonstrated customer service, conflict resolution, employee engagement,
retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as
neededDesired Qualifications & Traits
Previous experience in a leadership/supervisory capacity
Previous cleaning experience at a high volume hotel or public facility
Bilingual, English and SpanishPhysical Requirements
Able to lift up to 30lbs
Able to push/pull up to 100lbs
Able to bend, stretch, and twist
Able to stand and walk for long periods of time
Able to climb multiple flights of stairs on daily basis and walk frequently
Able to work with chemicals according to directionsApplication Instructions:
Click on "Apply Now" or chat with a recruiter (bottom of your screen on
Great Wolf's website). After a brief application, all qualified
applicants will be immediately invited to setup an interview or attend an
upcoming hiring event.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against