Compass Government Solutions LLC is looking for Medical Support Assistants to provide services for the Eastern Colorado Health Care System (ECHCS) Eastern Colorado Locations. In preparation to bid on this contract, we are seeking qualified candidates willing to be included in our proposal as interested and skilled individuals.The Medical Support Assistant (MSA) will provide administrative support and appointment scheduling services within the Eastern Colorado Health Care System (ECHCS). The MSA will play a crucial role in ensuring efficient patient scheduling, assisting healthcare providers, and coordinating community care referrals. This position requires excellent communication skills, attention to detail, and proficiency in medical administrative processes.Hours:
Mon-FRI
7:00 AM -6:00 PM Job LocationsThe position may be based at any of the following ECHCS locations:Rocky Mountain Regional VA Medical Center – 1700 N. Wheeling Street, Aurora, COOffice of Community Care – 4100 E Mississippi Ave, Glendale, CO 80246PFC Floyd K. Lindstrom VA Clinic – 3141 Centennial Blvd, Colorado Springs, CO 80907Union Boulevard VA Clinic – 3920 North Union Blvd, Colorado Springs, CO 80907PFC James Dunn VA Clinic – 4776 Eagleridge Circle, Pueblo, CO 81008Lt. Col. John W. Mosley VA Clinic – 21825 E. Quincy Avenue, Aurora, CO 80018Jewell VA Clinic – 1400 E. Jewell Avenue, Aurora, CO 80012Golden Outpatient Clinic – 1020 Johnson Road, Golden, CO 80401Castle Rock Outpatient Clinic – 3753 Dacoro Lane, Castle Rock, CO 80109Alamosa/San Luis Valley Clinic – 622 Del Sol Drive, Alamosa, CO 81101La Junta Outpatient Clinic – 1100 Carson Ave, Suite 104, La Junta, CO 81050Lamar Outpatient Clinic – 1401 South Main St, Suite 2, Lamar, CO 81052Remote Work – Some contractor personnel may work 100% remotely in a non-VA-owned space, which may be within or outside the commuting area of the agency.Job RequirementsServe as the primary scheduler and receptionist for patient appointments in accordance with VHA Directive 1230.Perform front desk duties, which may vary based on clinic needs.Collaborate with the Lead Scheduler and scheduling team to maintain accurate patient scheduling.Ensure all patient communication is timely and professional.Authorize and coordinate Veteran care with community providers when services are unavailable within the VA system.Maintain communication with internal medical providers regarding VA Community Care processes and regulations.Identify and report issues with automated scheduling systems.Validate and update patient demographic information within VA systems.Integrate received health records into Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA).Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).Manage incoming phone calls and patient inquiries in a professional manner.Use Microsoft Office Suite (Excel, Word, Outlook, Teams) for administrative tasks.Perform pre- and post-appointment tracking, scheduling, and follow-ups.Deliver excellent customer service to patients, families, VA staff, contractors, and medical personnel.Perform other duties as assigned by the supervisor or designated lead.