Human Services Benefits & Eligibility (Associate & Specialist) – Front LobbyPrint (https://www.governmentjobs.com/careers/elpasocountyco/jobs/newprint/4432414) ApplyHuman Services Benefits & Eligibility (Associate & Specialist) – Front LobbySalarySee Position DescriptionLocation Colorado Springs, COJob TypeFull-TimeJob Number2400153DepartmentDepartment of Human ServicesOpening Date03/16/2024Closing Date3/31/2024 11:59 PM Mountain
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Job SummaryThis is an in-person, front lobby position, not eligible for remote work. Bilingual preferred. Are you passionate about helping and serving the El Paso County community including our most vulnerable members? Do you have an eye for detail, a strong sense of responsibility and enjoy working in a public facing environment? We have the perfect opportunity for you! We are looking for a new addition to our friendly office setting. You will be the first point of contact of the Department of Human Services playing an important role working to ensure that our community has access to any eligible benefits and services.We are looking for friendly, reliable specialists to assist clients by deciphering documentation, relaying that information to them, and having wonderful customer service skills. You will have the opportunity to interact extensively with community members and work to resolve complaints in a friendly and efficient manner. In this role your efforts will have a significant impact on your community. Human Services Associate Benefits & Eligibility SpecialistSalary Range: $35,600.00 - $51,600.00 AnnuallyHiring Range: $36,188.00 - $44,420.75 AnnuallyHuman Services Benefits & Eligibility SpecialistSalary Range: $39,750.00 - $57,780.00 AnnuallyHiring Range: $40,479.10 - $48,514.46(salary to be commensurate with qualifications)This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm, subject to change. Under FLSA guidelines, this position is non-exempt.Please be advised this position may close on or after 03/18/2024 without advance notice, should we receive a sufficient number of qualified applications. Determines initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado [formerly Medicaid], Colorado Child Care Assistance, Supplemental Nutritional Assistance Program [formerly Food Stamps], Colorado Works, Adult Financial and Long Term Care. This position is part of the Human Services Benefits & Eligibility Specialist career progression series, which includes Human Services Associate Benefits & Eligibility Specialist and Human Services Benefits & Eligibility Specialist. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority.Essential Duties/Responsibilities
Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
Conducts client customer service reviews.
Reviews cases for accuracy and completeness.
Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
Participates in internal committees, training, workshops and seminars.
Assists with unassigned caseloads as needed.
Performs other duties as required.
QualificationsKnowledge, Skills, and Abilities:
Working knowledge of public assistance rules, regulations and procedures helpful.
Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public.
Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions.
Ability to provide conflict resolution and problem solving skills.
Ability to use standard office equipment including computer, fax machine, copier and telephone.
Maintain regular and punctual attendance.
Required Education and Experience:
High school diploma or equivalent education.
Two years of customer service or administrative experience.
Associate's or Bachelor's degree may substitute for the required experience.
Human Services Benefits & Eligibility Specialist:
Three years of customer service or administrative experience.
Bachelor's degree may substitute for the required experience; Associate's degree may substitute for two years of the required experience.
Minimum one year experience determining eligibility for public assistance in a social services agency.
Pre-Employment Requirements:
Must pass conditional post offer background investigation and drug screen.
Work ConditionsDuties are primarily performed in a high volume office and remote work environment dependent on business needs. May be required to work evening and weekend hours.VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive. El Paso County is an E-Verify and Equal Opportunity Employer.El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.