Support the Complaint Handling process by receiving, reviewing, investigating, and resolving complaints related to Philips IGTD medical devices.In this role you will be responsible for:
As a complaint handling specialist you will be entering complaints into the database, reviewing regulatory reportability, obtaining additional information where necessary, conducting investigations, and processing records to closure.
In this highly collaborative role you will work with a variety of diverse people within the company such as Engineers, Clinical Specialists, Sales Representatives, and more to ensure that our records are thorough and complete.
On an as needed basis you will be asked to support quality audits, CAPAs, and continuous improvement projects.
You will also be helping to ensure that we are following current policies and procedures to ensure compliance with all US and international regulations relating to complaint reporting
You're the right fit if:
You’ve acquired 2+ years of experience in complaint handling, quality compliance, laboratory knowledge, or an equivalent combination of related experience and education in the Medical Device industry.
You possess strong computer skills, an attention to detail, and knowledge of US and International regulations for medical device manufacturers.
You have a BS/BA degree in a relevant field (preferred but not required).
You are an independent problem solver with excellent communication skills.
You leverage strong organization and prioritization skills with the ability to manage several tasks simultaneously.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency DetailsThe pay range for this position is $56,700 to $97,200 annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Colorado Springs, CO., Nashville, TN., Cambridge, MA., Maple Grove, MN., USA.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran