Client Support Technician (REF1777O)

Position Overview:Provide support to our government customers on Peterson Space Force Base.The salary range for this position is $63k - $68k - depending on experiencePrimary DutiesResolve desktop, laptop, peripherals, cell phone, and -related issues for our customers. Work requires supporting both classified and unclassified networks.Track computer inventory as components are transitioned in and out of the maintenance area.Document Lesson Learned and operational continuity.Image computers with the latest Standard Desktop Configuration (SDC).Capture and present metrics of work ongoing and completed.To assist customers with learning new capabilities, one-on-one support with clients and/or group support sessions may be required.  Account management will be conducted for CSL duties.The position is subject to cross-utilization with related contract positions. This ensures continuity in several support areas.Responsible for staying current on the latest hardware and software our customers use.Configuring and Optimizing Windows Operating systems to ensure access to internal and external resources are available.  Assists with network account setup for NIPRNet and SIPRNet, DD forms 2875, and information on provisioning/de-provisioning accounts, including assistance with Rules of Behavior Agreements.Gather initial Classified Messaging Incidents (CMI) info.