The NBCU Operations & Technology Media Operations group is responsible for international and domestic media prep and distribution. This includes ingest, transcode, edit, and delivery services to meet client fulfillment needs around the globe.
NOTE: This role is heavily focused on file-based digital workflows supporting post-production Media Operations. This is not a production-based role.Responsibilities include but are not limited to:This Media Support Analyst position is responsible for providing operational and technical support for the Global Media Operations team and clients across the globe. The main objective is to assist all operations/engineering members with operational/technical support related issues in a 24/7 environment. Media Operations ingests, preps, QC's and delivers content globally and relies on the Media Support Analysts to solve issues electronically, on the phone, and in person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
This is a role that combines fulfillment operations, engineering, information technology, digital media, and customer service. An ideal candidate will have a background in New Media, Information Systems, Media Asset Management, broadcast QC/playout, or Computer Science. This person will like to operate in a fast paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.