Job Description:The Technology Analyst Associate is responsible for
providing analysis, design, configuration, testing, implementation and
support (technical and functional) of administrative, financial, or
clinical information systems. Consultant-level professional experienced in all
aspects of healthcare related information systems. Encompasses full knowledge
required within the configuration, installation, design, testing,
implementation and maintenance of administrative, financial, or clinical
information systems. Typically designs and develops approaches that are
implemented by others. Is able to function independently. Provides technical
and professional guidance and leadership to peers.As a Technical Assistance Center Analyst I, you need to know how to:Work assigned ticketing and chat queue. Respond to, diagnose, and support
PC, server, applications and hardware through discussion with users.
Leverage knowledge base to improve and support first call resolution.
Identify workarounds when needed and route more complex issues to the
secondary and tertiary teams of support as required. Interact with network
services, application support, and site support to restore service
and/or identify and correct reported issues, as needed.
Document and prioritize service desk tickets, chat, and emails, call
accurately in the ticketing system and respond in a timely manner as guided by
the department's Service Level Agreements.
Support resolution of urgent issues, including paging appropriate experts to
help resolve critical issues, as needed.This role will work Monday-Friday from 6:30am-3pm MST.Your experience.We hire people, not resumes. But we also expect excellence, which is why
we require:
High School Diploma or equivalent, required
Associates or Bachelor's Degree, preferred
At least three (3) years of customer service experience, required
At least one (1) year of Service Desk or Helpdesk experience , preferred
At least one (1) year of previous supervisory/ leadership experience,
preferred
HDI (Help Desk Institute) Certification and A+ Certification, preferred
ITIL Foundations preferred
Previous IT and Healthcare experience is preferredPhysical Requirements:Anticipated job posting close date:09/05/2024Location:Peaks Regional OfficeWork City:BroomfieldWork State:ColoradoScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate
dependent upon experience.$22.67 - $38.98We care about your well-being - mind, body, and spirit - which is why we
provide our caregivers a generous benefits package that covers a wide range of
programs to foster a sustainable culture of wellness that encompasses living
healthy, happy, secure, connected, and engaged.Learn more about our comprehensive benefits packages for our Idaho,
Nevada, and Utah based caregivers, and for our Colorado, Montana, and
Kansas based caregivers; and our commitment todiversity, equity, and
inclusion.Intermountain Health is an equal opportunity employer. Qualified applicants
will receive consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status.Our facilities do not discriminate against any person on the basis of race,
color, national origin, disability, or age in admission or access to,
or treatment or employment in, its programs, services or activities, or
on the basis of sex (gender) in health programs and activities