As the first point of contact for our clients, the ideal candidate will possess a polished, professional image and be passionate about creating a welcoming environment. You will be responsible for managing the front desk, scheduling appointments, assisting with product recommendations, and ensuring that the daily operations of the salon run smoothly.
Key Responsibilities:
Greet clients with a warm and welcoming demeanor.
Manage appointment scheduling and calendar coordination for stylists and clients.
Handle phone inquiries, emails, texts and walk-ins with professionalism and courtesy.
Provide knowledgeable guidance on salon services, products, and promotions.
Process payments and maintain accurate client records and inventory.
Keep the reception area tidy, organized, and stocked with necessary supplies.
Multitask efficiently while maintaining a calm and positive attitude in a fast-paced environment.
Assist stylists with administrative tasks as needed to ensure smooth salon operations.
Qualifications:
Exceptional communication skills, both verbal and written.
A strong ability to multitask and prioritize in a busy environment.
Detail-oriented with a high level of accuracy in scheduling and record-keeping.
Previous experience in a receptionist or customer service role (preferably in a salon or spa setting).
Knowledge of salon products and services, or the ability to quickly learn and recommend products to clients.
Polished, professional image and demeanor.
Ability to work well with a diverse team and handle client needs with patience and grace.