The job will include directing the flow of service and ensuring guest satisfaction; creating a strong beverage/bar program; supervising, training and scheduling all floor staff; and consistently ensuring the standard of excellence for the restaurant is met or exceeded. This manager will be required to fulfill all daily, weekly and other duties and responsibilities of the position. Experience managing a busy restaurant and running a bar program is a plus.
Core Tasks and Responsibilities:
Interview, hire, evaluate, reward, and discipline FOH personnel and assist Chef with BOH employees, if needed.
Orientate, motivate, train, and educate all FOH personnel in restaurant policies, procedures, and rules.
Schedule appropriately for the restaurant
Effectively supervise floor staff to ensure professional service and guest satisfaction during hours of operation.
Oversee all FOH supplies and hard goods orders ensuring that the restaurant is stocked appropriately for the time of year and advise appropriate person on any ordering needs.
Educate FOH personnel in product knowledge and cultivate long-term service knowledge.
Build rapport with restaurant guests and ensure an organic, enjoyable and memorable experience.
Ensure that all restaurant signage is accurate and in keeping with the theme of restaurant.
Responsible for keeping all signage up to date.
Conduct end of month inventories accurately and timely for beverage program.
Responsible for accurately reporting payroll on a daily/weekly basis.
Responsible for the end of night closeout and cash drop.
Maintain the CE database with accurate items and prices.
Maintain employee files.
Perform all daily tasks as indicated on opening and closing checklists.
Ultimately responsible for cleanliness and repair of Restaurant and office.
Attend weekly staff meetings.
Work closely and with all management staff.
Foster a culture in which customer satisfaction is the primary concern.
Establish open lines of communication between FOH and BOH at all times.
Establish role as a spokesperson for the restaurant within the community and with restaurant’s guests.
Become entrepreneurial in all endeavors with a view to increasing sales and guest satisfaction.
Maintain knowledge of local competition and general industry trends.
Ensure adherence to all budget line items.
What We Offer
We offer excellent health, dental and vision options after 30 days of employment. We have a variety of additional insurance options, including disability, life and more.
QUALIFICATIONS: Must have at least a high school diploma or GED. Previous F&B experience is required with at least 2 years of Assistant Manager experience or above. Must be able to work well under pressure and be self-motivated. Must have good organizational, time management and sales skills. Good communication skills—both written and verbal. Position requires sitting, handling, eye-hand coordination, walking, standing, stooping, and kneeling. This position may on occasion be required to assist with set up which may require the lifting, carrying, pulling or pushing.