Under general supervision, the Leasing Specialist provides support to the
property managers for public housing, Section 8 project-based,
affordable, tax credit, and market rate housing in the City of Boulder.
This position also aids in the lease up process for new construction and
renovations at BHP. Functions include eligibility determinations, processing
renewal and recertification paperwork, showing apartments, compliance and
reporting, interest list and/or waitlist management, coordination with
other team members for the marketing of units, filling in for the community
manager as needed and related duties as required. The Leasing Specialist also
supports the property managers by providing high quality customer service to
our clients and staff, including responding to phone calls and emails as
neededDUTIES AND RESPONSIBILITIES
1. Manage all aspects of leasing vacant units while following BHP's
policies and procedures. This includes the following:
Respond to inquiries from potential residents in a timely, professional and
engaging manner via telephone and walk-ins
Schedule appointments for apartment tours
Drive the leasing process to exceed monthly leasing goals
Track and enter all traffic into Yardi
Process and maintain waitlists and interest lists
Process applications for housing
Conduct landlord references
Conduct background checks
Check files for eligibility criteria
Scan all documentation into File Vision upon receiving and recycle immediatelyShow available units
Conduct pre-leasing inspections of vacant units to ensure units are ready to
show and in move-in condition
2. Assist with the processing of all paperwork and mailings related to
recertifications and renewals and the lease up of new or renovated units.
This includes the following:
Maintain and create filing and logging systems for first, second and final
mailings
Process applications, recertifications and send notification to applicants
and/or residents
Communicate with applicants about status of their application process
Mail, fax, or email documents and track return of documents
Review forms for accuracy and completeness. Research and obtain missing
information as needed
Organize paperwork and assist as requested
Track traffic, enter data into Yardi software system
Maintain organized ETR (Electronic Tenant Record)
3. Assist property managers by:
Holding office hours as needed
Posting notices at sites
Transporting payments to BHP
File Vision scanning and accuracy
Providing customer service in person, by phone, by email, or as applicable
Returning calls and emails as needed
4. Assist property managers with applicant/resident issues, including:
Monitor rent and security deposit collection at move in and late payments
reports
Initiate and follow up on resident payback agreements
Complete move in process with applicant/resident, including unit check in
form at move in
Assist with applicant/resident issues, requests and communications
Working knowledge of reasonable accommodation situations under Section 504
5. Assist with all other paperwork issues, including but not limited to
filing, reporting requirements for the various funders and program
administrato
6. Performs related duties as required by management to meet the needs of
BHP.
7. Regular, predictable attendance is an essential function of this position.
8. Takes proper safety precautions, anticipates unsafe circumstances,
and acts accordingly to prevent accidents. Is responsible for the safety of
self, others, materials, and equipment. Uses all required safety equipment.
Generally, duties and responsibilities are listed from most to least
critical or time consuming.
Boulder Housing Partners is committed to hiring employees who provide good
customer service; our employees communicate courteously and responsively and
provide effective and efficient service to the public and co-workers.REQUIREMENTS
High school diploma or equivale t. 2-3 years of previous leasing experience.
Strong organizational experience. Experience with data entry and database
management. Ability to accurately verify multiple sources of information and
make assessments. Demonstrated ability to communicate with internal and
external customers; proven composure in difficult situations; ability to
manage and resolve conflict effectively. Attention to detail. Ability to work
with diverse populations. Interest, desire, ability and commitment to
provide excellent customer service in person and over the telephone. Ability
to work independently, take initiative, handle multiple tasks
simultaneously, and to assume responsibility for completion of complex
workload without close supervision. Acceptable background information,
including criminal history. Valid Colorado driver's license and acceptable
motor vehicle record.DESIRED QUALIFICATIONS
Experience with housing software, particularly Yardi. Some knowledge or
experience with electronic filing systems. Customer Service experience.
Bilingual Spanish/English.HIRING RANGE: $20-$23/ hour DOQ
Applications will be accepted through April 11, 2025WHAT IT'S LIKE TO WORK WITH US:
If your goal is to help build diverse and inclusive communities by providing