Position Summary 
The Lead Concierge oversees daily concierge desk operations, providing exceptional guest services while managing a team to ensure a seamless and personalized experience. This role requires strong leadership, problem-solving skills, and in-depth knowledge of local attractions to anticipate and fulfill guest needs efficiently. The Concierge staff act as the primary contact between the guest and the hotel for any and all matters that the guest wishes. This position reports to the Front Desk Manager.The pay range for this position is $21.00 to $25.20 per hour, actual pay will be dependent on budget and experience.Job Posting Deadline 
Applications for this position will be accepted until June 22, 2025.Essential Job Functions/Key Responsibilities 
    Trains new Concierge employees, including teaching processes and SOPs, giving direction, and acting as a support for questions
    Takes the lead on special projects, including proactively reaching out to guests for busy time periods and managing high demand bookings
    Contacts local restaurants and businesses on a regular basis to keep up to date with hours of operation, menus, and special offerings and communicate updates effectively to the team
    Writes and updates email templates for Concierge correspondence with guests
    Oversees the process and organization of lift tickets for guests, including ordering, printing and delivery
    Reviews pre-arrival letters and itineraries for any errors or unconfirmed reservations
    Listen attentively and fulfills activity, dining and entertainment requests for guests. In conversing with guests, anticipate needs and offer additional assistance where possible. Use discretion as appropriate
    Assist with guest issues and experiences, providing a solution, proper follow up and positive guest recovery
    Assist with managing gratuities and commissions
    Assist in desk operations, supply ordering and cleanliness providing a professional presentation
    Proficient in all hotel programs, including HMS, Alice and Salto
    Other duties as assigned