Position Summary 
The Front Desk Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Rooms Division Manager.The salary range for this position is $59,000 - $69,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Job Posting Deadline
Applications for this position will be accepted until June 22, 2025. Essential Job Functions/Key Job Responsibilities
    Hire, train, and monitor staff
    Keep track of occupancy and generate reports for management
    Coach staff on all job duties
    Work in our system “Alice” to impute maintenance requests
    Welcome guests upon their arrival and assign rooms
    Provide information about the hotel, available rooms, rates, and amenities
    Respond to guests’ complaints in a timely and professional manner
    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
    Receive payment from and check out hotel guests
    Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
    Accept reservations, changes, and cancellations
    Make change, post charges, reconcile daily work, and make deposits
    Create a schedule for staff
    Other duties as assigned