Position Summary
The Director of Rooms provides leadership, management and oversight of Front Office, Guest Services and Housekeeping departments with an emphasis on adherence to established standards and procedures while ensuring the highest quality guest experience. The Director of Rooms is responsible for the health, safety and welfare of hotel guests and employees. This position reports to the General Manager.The budgeted pay range for this position is $70,000- $90,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.  Job Posting Deadline 
Applications for this position will be accepted until April 6, 2025.Essential Job Functions/Key Job Responsibilities
    Oversee the Rooms Division and manage rooms Department Heads to ensure smooth operations and coordination across teams
    Ensure clear communication and follow-up on any issues, requests, or special requirements from guests or employees
    Lead the hiring, training, and development of staff to maintain high standards of service and operational excellence
    Conduct performance evaluations and manage employee's performance daily or as needed
    Review and monitor employee schedules in all departments within the rooms division and monitor activities to ensure employees are being supported and guest needs are being met 
    Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 
    Respond to all guest requests in an accurate and timely manner; interaction with guests will be in person, email and by phone
    Prepare and monitor annual budget while controlling labor and supply/equipment expenses to ensure that financial goals are being met
    Partner closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue
    Act in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees and respond swiftly and effectively in any hotel emergency or safety situation
    Forecast and budget all revenue and expenses for all departments in the Rooms Division
    Other duties as assigned