A Client Relations Virtual Assistant provides remote support for managing client relationships, handling communication, and assisting with administrative tasks related to client interactions. They act as a crucial link between the company and its clients, ensuring smooth communication and satisfaction.
Key Responsibilities:
Communication Management:
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Answering client emails, phone calls, and potentially managing live chat support.
Client Relationship Building:
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Maintaining and strengthening relationships with clients through proactive communication and issue resolution.
Administrative Support:
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Scheduling meetings, managing calendars, preparing documents, and maintaining client records.
Issue Resolution:
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Addressing client inquiries, resolving complaints, and escalating issues when necessary.
Data Management:
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Keeping client information up-to-date and organized, potentially creating reports and presentations.
Supporting Client Relations Director:
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Assisting with tasks like identifying new business development opportunities, drafting communications, and attending client meetings.
Required Skills:
Excellent Communication:
Strong written and verbal communication skills are essential for interacting with clients and colleagues.
Organizational Skills:
The ability to manage multiple tasks, prioritize effectively, and maintain organized records is crucial.
Client-Focused Mindset:
A dedication to providing excellent customer service and building strong client relationships.
Proficiency in Relevant Tools:
Familiarity with communication platforms (email, phone, chat), project management tools, and Microsoft Office Suite or Google Workspace is often required.
In essence, a Client Relations Virtual Assistant acts as a key point of contact for clients, providing support, building relationships, and ensuring a positive client experience.
Benefits:
Medical, Dental, and Vision insurance
401K with company match
Generous Time Off and Floating Holidays
Mental health programs at no cost
Parental Leave, Short-Term & Long-Term Disability coverage, and Life/AD&D
Equal Employment Opportunity: Meati™ is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
At Meati™, we are committed to the highest quality and food safety standards. We expect our employees to comply with all relevant FDA requirements and external certifications (e.g. Kosher, Halal, etc.), where applicable.
About Meati™
Based in Colorado, Meati™ is on a mission to build Good Energy™ from the ground up. Meati is a new, whole food made from nutrient-dense mycelium, delivering high-quality protein, dietary fiber, great taste, and much more. We work closely with Mother Nature to cultivate the complete protein she intended — one that’s been the root of our living world for millennia. We believe food should be simple, clean, and of course, delicious, which is why grow and nourish our mycelium to create nutrient-rich, whole food protein everyone can enjoy. Get to know more about Meati™ at meati.com.
Our team is passionate about making the world a better place through good health and wellness, positive climate impact, and equitable access to nutrition around the world. This passion translates into the culture of our office, making Meati™ a lively, enjoyable, innovative, and inclusive place to work. This is an exciting time to be a part of the Meati™ team and the growing plant-based and alternative protein category.