Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Responsibilities include, but are not limited to:
Manage Slopeside Lounge operations including:
Answer phone calls, emails and all guest inquiries
Gather accurate guest information prior to arrival, make personal phone calls to future guests and confirmation emails
Organize daily arrivals and departures
Hire, train and manage staff
Coordinate and dispatch Ski Valets/Ambassadors for ski valet, guests arriving in personal vehicles and managing the first day arrival experience
Foster special relationships with guests to anticipate their needs
Develop reports to share with partners on inventory and sales
Knowledgeable on products available at Ski School and Ticket offices
Ability to resolve guest relation and/or product issues in an expedient manner, de-fuse upset guests, and deliver exceptional service
Provide ongoing feedback to Guest Services Sr. Manager regarding guest service issues and suggestions
Must be able to multi task, work quickly, be versatile and flexible
Work on a computer with a high degree of accuracy and efficient speed
Oversee Beaver Creek specialty programs such as, First Tracks, including promotion, sales and inventory
Partner with Allie’s Cabin, Mountain Dining, Marketing & Strategic Alliance, and Mountain Operations to deliver the rarified experience of First Tracks
Proficient on Guest Connect and Application Manager reporting and inventor functions
Level 7 skiing or riding ability, to be on mountain with guests and facilitate First Tracks
Create a fun and professional work experience while communicating in a courteous and respectful manner
Adhere to labor and operating budget, including revenue budgets
Establish personal strengths and opportunities through self-assessment and ongoing feedback from management team; participate in prescribed training throughout season
Motivate and mentor direct reports in leadership development as well as performance reviews
Oversee sales and closing functions following Recreational/Internal Audit documented procedures
Establish relationships with strategic partners of Beaver Creek Resort Company, Vail Valley Foundation, Group Sales and V/BC Resort Properties in order to increase revenue during off-peak times
Network with other Beaver Creek departments in order to provide the Experience of a Lifetime for Epic Promise guests
Other Duties Include:
Facilitate premium products, 4x4 tours and wine tours, for Summer Adventure Center by monitoring online sales and adjusting inventories
Partner with Hiking Center and Beano’s on dates and providing souvenir gifts for wine tours
Collaborate with Product Ops and PSS for building/testing summer premium and activities products
Work directly with Product Ops on winter product build and testing for Slopeside Lounge, First Tracks and Ski Valet
Work with Marketing and DVR teams to build/edit website and online sales content for summer and winter activities
Facilitate content for online confirmations for summer and winter activities
Support greater Guest Services operations of Staff Lounge and Guest Service Center
Act as manager resource for Ambassador team
Assisted Guest Services with time & labor functions of ad hoc time and clearing exceptions
Provide onboarding support as I-9 Leader for all of Skier Services and other Beaver Creek Resort hiring managers
Order supplies for Ski Valet/Guest Service Center/Staff Lounge/Scanning
Qualifications:
Prior management experience 4-5years minimum leading people and problem solving
High school diploma or equivalent - required
College Degree - preferred
Prior guest service experience - required
Prior cash handling or sales experience - required
Ability to communicate fluent effectively in English - required
Proficient on Microsoft applications and POS software - required
Previous RPOS experience- preferred
Ability to answer questions and speak intelligently about all resort products - required
Ability to stay calm in busy and stressful situations - required
Attention to detail - required
Commitment to excellence and high standards-required
Job Specifications:
Grade 25, 10-month position
The budgeted range starts at $55,000. Actual pay will be adjusted based on experience.
The expected pay range is Starting at $55,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 501196Reference Date: 04/10/2024Job Code Function: