Summer Mountain Sales Call Center Agent

Mountain Sales Call Center (MSCC) Agents serve as the primary point of contact for new and returning guests visiting Aspen Snowmass. As the voice of the company, agents provide exceptional guest service by answering phone calls, responding to emails and chats, processing orders, and offering expert advice to enhance the guest experience. The ideal candidate is highly motivated, customer-focused, and passionate about Aspen Snowmass and the surrounding areas where Aspen Skiing Company operates. This position reports to the MSCC Manager.Applications for this position will be considered until Tuesday, April 1, 2025.Essential Job Functions / Key Responsibilities Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities via phone Answer inbound calls using sales and reservation software, providing expert recommendations and outstanding guest service Utilize professional sales techniques to guide conversations effectively and convert leads into sales with confidence, supported by an uncapped commission structure Address general inquiries about Aspen Snowmass products and the surrounding area, and offer personalized recommendations based on guests' needs Research, troubleshoot, and resolve guest issues efficiently, ensuring a seamless experience; redirect calls to the appropriate department when necessary Provide technical support for guests navigating the Aspen Snowmass mobile app and website login processes Stay current on all Aspen Skiing Company products, services, policies, and events through ongoing training Maintain organized and accessible records of training materials, emails, and meeting notes for easy reference Build and maintain strong relationships with key personnel across departments, including Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations Share feedback with management regarding products and procedures to enhance the guest experience Other duties as assigned