Sales & Reservations Agent Ski & Snowboard School - Winter 25-26

The Ski & Snowboard School Sales & Reservations Agent serves as a key point of contact for guests, helping them plan and book their on-mountain experiences with professionalism, warmth, and accuracy. This role is central to delivering an exceptional guest journey — from the first inquiry to the final reservation. In a fast-paced, evolving environment, the Agent ensures every interaction reflects our commitment to world-class service. While guest experience is the primary focus, the role also provides essential support to Ski & Snowboard School staff and operations. Applications for this position will be accepted until October 1, 2025 for the 2025-2026 Winter Season.Essential Job Functions / Key Job Responsibilities Deliver exceptional guest service by actively engaging with guests and selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, ensuring each guest receives tailored recommendations Promote the Ski & Snowboard School and Pros by sharing in-depth knowledge of offerings, crafting personalized experiences, and driving sales through effective upselling and cross-selling strategies Build relationships with guests by offering personalized service, answering questions, and ensuring all guest needs are met before, during, and after their booking experience Support guests through seamless booking by assisting with reservations, addressing inquiries, and providing clear, accurate information on available products and services Maintain expert knowledge of all products and services within the Ski & Snowboard School and mountain offerings, staying current on seasonal programs, changes, and special events to better inform guests Utilize professional sales techniques to identify and meet the needs of each guest, drive conversion, and enhance guest satisfaction Ensure clear and timely communication with guests and team members, whether in-person, over the phone, or through email, to guarantee smooth operations and exceptional service Troubleshoot guest concerns by identifying solutions in real-time, and escalating to management when necessary to resolve any issues promptly Collaborate with internal teams to ensure cross-departmental communication and support for a seamless guest experience from start to finish Other duties as assigned  Education & Experience Requirements High school diploma or equivalent required; bachelor's degree preferred Minimum of 1 year of experience in customer service, sales, or reservations, preferably in a hospitality or resort environment required Minimum of 1 year of experience with phone and email communication in a professional setting required Previous experience with sales targets or performance goals preferred