Quality Assurance and Support Analyst

Summary Reporting to the Senior Digital Engineering Manager, the Quality Assurance and support Analyst (QA) will be a key contributor to the growing Engineering Team, supporting a strategic roadmap to create world-class digital experiences for our resort, hotel properties, and retail businesses. The QA and Support Analyst will hold our guest experience at the highest priority as they create an experience that honors our brand promise. The QA and Support Analyst responsibilities will include, but not be limited to business analysis, internal support for IT digital applications, and quality assurance. This position reports to the Senior Manager, Digital EngineeringThe budgeted salary range for this position is $72,500 - $101,500. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. This position will be based in Aspen, CO area or Denver, CO.  Job Posting Deadline  Applications for this position will be accepted until January 27, 2025. Essential Job FunctionsProvide second tier internal and external support related to Application Program Interface (API), integrated platforms, digital front and backend systems, and mobile app data integrationsResponsible for troubleshooting, stakeholder communication, vendor management, testing, documentation, and coordination among operations, digital, and IT resourcesCreate and execute comprehensive test plans, including functional, regression, and smoke testing. Manage the defect prioritization process and work with development team(s) to remediate said defects. Identify, log, and recreate defects and error reportsDefine QA standards, methodologies, and processes to ensure consistent and effective testing across projects and teamsManage the defect prioritization process and work with development team and product team to resolve defects. Provide detailed steps to reproduce issues, prioritize based on business/guest impact, and validate fixes through testing Reviews design specifications to understand the scope, requirements, and functions of the digital ecosystem Write acceptance criteria, perform user acceptance testing of new features, participating in Agile development cyclesCreate and maintain technical and integration documentation and training material for digital applications that can be used for troubleshooting, knowledge transfer, and cross-trainingExecute testing features of the mobile app, and occasional in-person troubleshooting or testing is required for check-in applications located throughout the resortMonitor application performance under various conditions and recommend optimizations to improve stability and speed. Prepares and analyzes internal and external quality reports and metrics for stakeholder reviewOther duties as assigned