IT Support Specialist

Position Summary The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services.Job Posting DeadlineApplications for this position will be accepted until March 31, 2025. Essential Job Functions/Key Job ResponsibilitiesAnswer Help Desk CallsTroubleshoot a variety of hardware and software problems either over the phone or in personRecord all calls in KACE call tracking systemBe familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applicationsReplace faulty hardwareCreatemanage user accountsDeal with warranty issuesImage computers using KACE K2000Replace leased assets under a deadlineOther duties as assigned