Guest Services Manager

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.Liaison between Guest Services & all other Front Office departments.Review and coordinate daily arrivals/departures, transportation, house count, special events, VIPs, features and services of the hotel. Review all arrivals prior to check-in to be familiar with guest’s needs & potential issues.Responsible for ensuring that the Bell Captains are accurately organizing, coordinating, & charging daily guest transportation (including; private, courtesy, group drives, & ski shuttle).Assist with interviewing, hiring and training of bell and valet attendants, shuttle drivers and ski concierges.Responsible for ensuring proper storing, delivering, and tracking of group/ individual amenity deliveries, organization of luggage room and shipping log.Assist Front Office Manager with maintenance of Jerome vehicles, including scheduling oil repairs, tire rotations, changes, recording damage, investigating causes and preventing future incidents.Assist Front Office Manager with updating and creating SOP’s, updating guest profiles and resolving guest issues.Oversee Service Charge Commission & Gratuity Program. Make certain all service charges/gratuities are posted and tracked properly in order to ensure accurate payout. Run Transaction Reports within Property Management System to track Monthly Service Charges including: valet, porterage, skier shuttle, and delivery fees utilizing excel template. The targeted compensation range for this full time year round, exempt position is $70,000-$80,000/year. The position offers a competitive compensation package presented by Auberge Resorts Collection and is eligible for an annual incentive bonus.