Summary 
The Front Desk Agent will welcome and register guests, present statements, check credit and collect payment for departing guests. Shifts run from 7am to 3:30 pm, 3pm to 11:30pm or 11pm to 7am. Must be available to work any shift, 5 days a week.Job Posting Deadline 
Applications for this position will be accepted until January 20, 2025 
Essential Job Functions
   Display at all times a friendly, courteous and professional manner in all dealings with guests and employees, 
   Maintain positive working culture, and professional relationships with all personnel  
   Perform job responsibilities in line with relevant Forbes 5 Standards 
   Welcome and register hotel guests 
   Check guests out of hotel in accordance with procedures 
   Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out 
   Manage guest billing, and ensure that guest folios are correctly settled prior to departure 
   Maintain and update the Hotels’ Guest History 
   Coordinate with other departments’ daily needs or special requirements for all hotel guests 
   Record any guest complaints or problems and notify the appropriate individuals 
   Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request 
   Be familiar with room and rate availability for current and future dates 
   Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel 
   Familiar with PBX & Night Audit shift responsibilities, and cover shifts as required 
   Relieve Concierge Desk when needed and have knowledge of guest related concierge duties 
   Distribute hotel keys as necessary 
   Be knowledgeable about all group and catering events and locations in the hotel 
   Understand the Hotel Management System as it relates to with check in and check out procedures 
   Run daily reports as necessary 
   Make change, issue safety deposit boxes, post charges, reconcile daily work and make deposits in accordance with established procedures 
   Responsible for maintaining cash bank and for daily settling of cash bank 
   Make Manager aware of guest’s comments and complaints 
   Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook 
   Report to shift on time 
   Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen One 
   Is familiar with hotel fire and safety procedures 
   Assist in emergency and security procedures as directed by management 
   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand