Experience Curator

Elevate the art of creating unforgettable moments as Experience Curator at Hotel Jerome in Aspen. This on-site position plays a crucial role in developing and delivering unique experiences, with a strong focus on operations and a passion for bringing the property’s iconic Soul of the Place to life. The ideal candidate will possess a strong entrepreneurial spirit and be a self-motivated team player who is communicative, creative, innovative, and willing to take initiative to implement change.Elevate the art of creating unforgettable moments as Experience Curator at Hotel Jerome in Aspen. This on-site position plays a crucial role in developing and delivering unique experiences, with a strong focus on operations and a passion for bringing the property’s iconic Soul of the Place to life. The ideal candidate will possess a strong entrepreneurial spirit and be a self-motivated team player who is communicative, creative, innovative, and willing to take initiative to implement change.Programming & ExperiencesExecute partnerships, programming, events, and special projects as directed by the marketing team on annual and seasonal experience strategies that align with business objectives and our Soul of the Place. Create comprehensive Banquet Event Orders or Standard Operating Procedures to ensure experiences & events are launched at a high quality and with internal alignment.Serve as the project lead for all experience projects. This is the point person who communicates and collaborates with inter-departmental teams to project manage, operationalize, align on logistics, and coordinate events, programming, and experiences, ensuring timeline and execution are on point and consistent.Manage relationships with local partners and vendors. Serve as local ambassador and network to find new local partners that can help bring the soul of the place to life.Communicate with local vendors and hosts as needed for smooth operations. Manage invoices, set up new vendor accounts, and handle any partner rooms.Internal Communications & Training Strategically develop ways to turn our team members into the best experience storytellers who sell more experiences. This includes thinking about heart of house communications, team member trialing experiences, and rallies.Share information, collateral, and details about all experiences and activations with internal teams:Join AM and department rallies to receive updates on upcoming programming, new experiences, and more.Schedule regular meetings with sales, reservations, concierge/itinerary designers, and front office teams to update on upcoming events, programming, etc.Promote new experiences and events with enthusiasm, inspiring team members to understand why we do them and the essence of the place. Calendars & Collateral Update website, special collateral, property signage, and calendars in partnership with the marketing teamPurchasing, organizing, managing experience inventory, and storageMaintain experience venues, addressing and following up on maintenance & repair issues, and organizing storage areas with the property teamMiscellaneous creative projects and brand maintenance throughout the property as neededExperience Marketing Ensure all available experiences are published and bookable. Capture videos/content of experiences + eventsDraft Alice text messages regarding programming/experiencesJoin PR calls to communicate updates on upcoming programming, new experiences, etc, for external media outreachCollaborate with the marketing team to ensure reservations are confirmed (for rooms, dining, spa, experiences, etc.) and that itineraries are created for all Tastemaker/Media visitsEnsure proper VIP forms and information are shared with the property team Act as a tour guide for media guests and VIPs as neededGuest JourneyWork with the marketing, digital, and concierge teams to ensure the pre-arrival journey includes experience touchpointsSupport the implementation and Standard Operating Procedures of all guest amenities, including turndown, welcome & departure, as well as special occasions Identify opportunities to improve further, customize, or personalize a guest's experience based on guest feedback and strategic opportunities to further bring the soul of the place to lifeEnsure property represents the soul of the place through OS&E and is maintained via music, flowers, and decor. Flag and propose solutions for items that are not bringing the soul of the place to life