The Quality Assurance (QA) Manager is responsible for leading the development, implementation, and continuous improvement of the laboratory Quality System in accordance with Eurofins Built Environment Testing standards. This role ensures compliance with all applicable regulatory, accreditation, and client-specific requirements, while promoting the highest standards of quality and ethical conduct across laboratory operations.The QA Manager oversees quality assurance activities across one or more laboratory sites (up to four), including maintaining certifications and accreditations (NVLAP, AIHA, NELAC), approving and writing Standard Operating Procedures (SOPs), and generating monthly QA reports. The QA Manager monitors quality trends, leads root cause analyses, and implements corrective and preventive actions to resolve nonconformances and drive process improvement.Acting independently from day-to-day laboratory operations, the QA Manager is a trusted resource for resolving data quality and ethical issues. The role also includes conducting internal and external audits, managing training documentation, ensuring regulatory compliance, and supporting management in formal reviews of the Quality System.The QA Manager is required to be onsite at their designated home laboratory a minimum of two days per week and must travel quarterly to all assigned laboratory locations. Essential Duties and Responsibilities:Ensure adherence to the highest standards of quality and ethical conduct in all laboratory operations.Oversee the Quality Assurance (QA) program for multiple laboratory sites, providing guidance and support to ensure consistency and compliance.Monitor laboratory compliance with reference methods, Standard Operating Procedures (SOPs), agency-specific requirements, and applicable regulations.Generate and submit comprehensive monthly QA reports for each assigned site.Analyze quality trends, track revised reports, and proactively identify opportunities for improvement.Identify and investigate systemic issues within laboratory operations.Conduct root cause analyses in response to audit findings, client complaints, training needs, data recall events, and other quality-related incidents.Recommend and implement effective corrective and preventive actions (CAPAs) to address ongoing or recurring nonconformances.Conduct and respond to external audits by clients and regulatory agencies.Perform internal system audits across departments; write audit reports, and review and approve corrective action responses.Maintain all necessary state and local laboratory certifications and accreditations, including NVLAP, AIHA, and NELAC.Manage and maintain comprehensive training records, including Demonstrations of Capability (DOCs) for all laboratory analysts.Review, approve, and revise SOPs; draft new SOPs as needed to reflect updated practices and regulatory requirements.Track and evaluate customer complaints to identify trends and inform continuous improvement efforts.Support management in the annual Management Review of the Quality System.Assist other Eurofins Built Environment Testing laboratories as needed, including performing system audits.Monitor changes in relevant regulations; communicate updates to laboratory personnel and ensure timely compliance.